Reservations Assistant - Caesar Business BH Belvedere

Accor is a global leader in hospitality, with more than 5,600 hotels and 850,000 rooms in more than 110 countries. In Brazil, it is present with recognized brands such as ibis, Mercure, Novotel, Pullman, and many others. Based on the strength of our teams and our diversified holistic ecosystem of brands, experiences, and solutions, we are forging new paths to shape the hospitality of the future, connecting cultures with sincere care.

• Heartist Culture

Everything we do comes from the heart. We believe in human connections and real emotions.

• What we offer

Professional growth: Opportunities for improvement through training and development allow Heartists to be protagonists of their own professional growth. Inclusive environment: Accor offers equal opportunities and encourages Heartists to bring their personality, culture, background, and religion to the team. Purposeful work: Enjoy opportunities to create memorable experiences for our guests and make a positive and sustainable impact. Personal appreciation: All Heartists should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group. Join us and become a Heartist!

Objective: To sell apartments and complete reservations, in accordance with established procedures and brand policies. Duties and Responsibilities: Perform the sale of apartments, providing general information to customers about the hotel's facilities and services, as well as negotiating rates based on pre-established parameters. Send reservation confirmations to customers. Assist customers by telephone, providing general information and clarifications about the hotel and its rates, following pre-established criteria and standards. Ensure full compliance with Reservations area procedures, as well as prepare "Self-Control" processes and procedures. Feed the system with customer reservation information originating from the network's Reservations Center and the events department. Support the Reservations Supervisor and/or Front Office Coordinator in analyzing and suggesting necessary changes in the rate grid variation. Follow RM standards and procedures. In the absence of the Reservations Supervisor, interface with RM/Front Office Manager for rate fluctuation. Constantly monitor/verify hotel availability, analyzing changes together with the Reservations Supervisor and/or Front Office Coordinator. Guide the work of the Reservations Assistant. Execute other related duties according to the needs of the area.

Qualifications: Minimum: Currently studying higher education in Hotel Management, Tourism, or a related field. Knowledge of Office Package and Internet. Intermediate English. Desirable: Completed higher education in Hotel Management, Tourism, or a related field. Fluent English. Fluent Spanish. Experience in the reservations area or a similar role.

5x2 Schedule | 08h to 18h (17h on Fridays).