Hosting Host - ibis BH Liberdade

Accor is a global leader in hospitality, with more than 5,600 hotels and 850,000 rooms in more than 110 countries. In Brazil, it is present with recognized brands such as ibis, Mercure, Novotel, Pullman, and many others. Based on the strength of our teams and our diversified holistic ecosystem of brands, experiences, and solutions, we are blazing new paths to shape the hospitality of the future, connecting cultures with sincere care.

• Heartist Culture

Everything we do comes from the heart. We believe in human connections and real emotions.

• What we offer

Professional growth: Opportunities for improvement in training and development allow Heartists to be protagonists of their own professional growth. Inclusive environment: Accor offers equal opportunities and encourages Heartists to bring their personality, culture, background, and religion to the team. Work with purpose: Take advantage of opportunities to create memorable experiences for our guests and make a positive and sustainable impact. Personal appreciation: All Heartists should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group. Join us and become a Heartist!

Responsibilities and Attributes: Perform reservations and assist customers via system, email, and telephone. Receive guests according to the brand standard, providing information and support. Execute check-in and check-out, verification of documents, reservations, and compliance with lodging regulations. Act as a link between guests and other hotel areas, forwarding requests and resolving demands. Control apartment availability and avoid discrepancies between reservations and occupancy. Perform charges, issuance of invoices, closing, and cash control. Offer the loyalty program and differentiated service to habitués customers. Ensure the organization of the reception, compliance with internal procedures, and support to areas when necessary.

Minimum: High School; Office Package; Intermediate English. Desirable: Higher Education in Hotelaria, Tourism, or compatible fields; Knowledge in Customer Service and Telephone Service; Advanced English and Intermediate Spanish; Experience in the area.