Hospitality Host

About the company

Accor –French multinational company in the hotel industry.*

Your tasks

Assist in the execution of the unit's administrative and financial activities.

Process requested reservations, consulting the system regarding availability. Inform the client of all data, such as: daily rate, apartment type, schedules, etc. Be responsible for the hotel's reservation email, answering client questions and confirming reservations requested through this medium.

• Receive clients according to the brand's operating style. Act as a service facilitator, providing information regarding the basic functioning of the hotel.

• Verify the reservation, request the completion of personal data in the FNRH (when necessary) and check required documents. Ensure compliance with the minor hospitality law and perform the delivery of the apartment key.

• Be the main interlocutor between the client and other areas of the hotel, receiving their requests, suggestions, complaints, etc. Seek resolution, passing this information to the responsible department when necessary.

• Stay updated on all city information regarding entertainment, local events, etc.

• Offer and award loyalty program points according to guidelines.
• Be attentive to habitué clients and Le Club. Ensure they receive differentiated hospitality, offering available Soft Benefits according to their classification and preference.

• Answer the telephone according to the brand's operating style.
• Perform wake-up calls for guests when requested.
• Ensure compliance with Reception practices and Autocontrole procedures.
• Assist clients in the hotel's restaurant/bar/convenience store if necessary, in favor of the spirit of versatility.

• Control the availability of the unit's apartments via the distribution system (TARS, Omnibees, or other systems, if applicable), considering the hotel's reality. Avoid discrepancies between reservations and occupied apartments.

• Close the account, verifying the correct posting of expenses with the client. Present the invoice, clarify any doubts, and provide corrections when necessary. In the case of ibis budget, payment must be made at check in. Other expenses must be charged separately.

• Verify and organize documents after check out, to send the invoice with the tax receipt to the client.

• Be responsible for and ensure the safekeeping of all receipts (cash and credit cards). Perform cash flow control and ensure no discrepancies occur.

• Perform cash control and closing, recording it according to Autocontrole guidelines. Execute corrections, if necessary, and store all receipts in the safe. Check tax receipts, verifying the client's and company's name, value, and payment method. Verify that no tax receipt is missing and leave them in descending order.

• Verify open balances and pending accounts.
• Maintain control of the petty cash, according to Autocontrole guidelines.
• Print and justify chargebacks performed during your work shift. Analyze discrepancies between reservations and occupied and vacant apartments, according to Autocontrole guidelines.

• Check reports regarding the daily rate value and segmentation, in order to verify if the values and codes are correct.

• Control the storage and delivery of luggage. Perform charging according to the operating brand's practices.

Requirements

Qualifications · High School Diploma · Intermediate English · Open-mindedness · Customer Orientation · Communicative · Teamwork · Proactivity · Discretion · Attention to detail · Additional information · Salary R$ 3250,00 · 6X1 Schedule · Hours from 15:00 to 23:10 · Vale-Transporte · Meal Allowance R$ 858,00 · Health Plan with Amil co-participation · Amil Dental Dental Plan · Life insurance · PPR (Profit Sharing) · Pharmacy Reimbursement · Discounts on daily rates and in hotel restaurants · Partnership with educational institutions (FAM / Senac) Partnership with Total Pass