FRONT DESK SUPERVISOR

Join the team at the Ibis Paris Gennevilliers hotel, a dynamic and warm establishment that emphasizes conviviality and customer service. Located near line 13, our hotel has 60 rooms, a restaurant, a bar, as well as seminar spaces to welcome leisure and business groups.

As part of the reinforcement of our Reception team, we are looking for a Front Desk Supervisor M/F in CDI - 39 hours, to be filled as soon as possible. As the true right hand of the management, you are the guarantor of the quality of welcome and the smooth daily functioning of the reception. You coordinate operations, support the team, and ensure that every guest is offered an irreproachable stay experience. As Front Desk Supervisor, you will: Ensure the physical and telephone welcome of guests with attentive and personalized service throughout their stay.

Supervise and coordinate the reception team and ensure the fluidity of daily operations (arrivals, departures, reservations, billing, and payments).

Ensure compliance with procedures and the quality of the service delivered.

Handle specific guest requests and ensure the rapid resolution of any complaints.

Coordinate the activity of the reception team, participate in schedule organization, and ensure the smooth flow of information.

Work in close collaboration with the various hotel departments to guarantee a smooth and high-quality customer experience.

Apply and enforce Ibis brand standards regarding quality and safety.

Proven experience of at least 1 year in a similar position in hospitality (knowledge of Accor / Ibis group hotels is a plus).

Mastery of hotel IT tools (opera and resaweb).

Excellent interpersonal skills, dynamism, rigor, and sense of responsibility.

Mastery of French and English (practice of a third language is an asset).

Ability to work in a team and manage stress.

Rotating schedule morning / afternoon / night (including weekends and public holidays)