Your tasks
- Provide general administrative and clerical support to the Service / Alteration & Addition (A&A) departments.
- Handle incoming phone calls, customer enquiries and email correspondence professionally.
- Coordinate, arrange and monitor servicing schedules with clients and internal service teams.
- Prepare and follow up on service maintenance / A&A quotations for clients.
- Liaise with customers, technicians and internal departments to ensure smooth coordination of daily operations.
- Maintain and update service records, quotations, schedules and relevant documentation.
- Assist with other administrative duties and ad hoc tasks as assigned.
Requirements
- GCE O Level, Higher Nitec or equivalent.
- At least 1 year of relevant working experience in an administrative or coordination role.
- Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.
- Good command of written and spoken English.
- Strong communication, interpersonal and customer service skills.
- Well-organized, responsible and detail-oriented.
- Able to multitask, priorities work and meet deadlines.
- Able to work independently and as part of a team.
- Experience in the fire protection, engineering or building services industry will be an added advantage.
