Danish-speaking Customer Support Agent

This is an assignment for you who is Danish-speaking, passionate about service, and thrives most when using the telephone as a tool! In the role of Customer Support Agent, you will use your service mindset to provide support and guidance to customer users and internal employees working in the company's business system and its integrated subsystems. Submit your application today – selection is ongoing!

About the position Academic Work is seeking, on behalf of our client, someone with a strong sense of service and customer contact who wants to work in technical support at a growing company within accounting, payroll, and tax. The company works with a self-developed business system used by customers and internal employees. The role involves handling incoming cases via telephone and email, where you will help users with processing, troubleshooting, and navigation using your service-oriented mindset. We are looking for someone who can start as soon as possible, where the assignment initially extends for six months with good chances for both extension and permanent employment. You will be based at the company's office in central Stockholm, where the possibility is given to work from home two days a week.

You are offered

• An assignment at an industry-leading company within accounting
• A cohesive team with a welcoming and inclusive culture as well as an engaged Team Leader
• Competence development in case management within customer service with a focus on IT and finance
• A dedicated consultant manager from Academic Work who will support and coach you in your continued career

Job duties In the role of Customer Support Agent, you will handle cases for the company's customers in Denmark with a focus on high service and good interaction. This includes the following tasks:

• Handling incoming cases via telephone and email with a focus on good service and professional interaction
• First point of contact for customer users and internal employees when troubleshooting technical problems in Aspia's business system and its integrated subsystems
• Maintaining collaboration with Second Line and other cross-functional teams
• Contributing to the development of processes and routines

We are looking for you who

• Have previous experience as a customer service representative or similar
• Have good system and computer proficiency
• Like talking on the phone and have a pronounced service mindset
• Have fluent knowledge of Danish
• Have very good knowledge of English in speech and writing

It is meritorious if you have

• Education in finance and/or a background/interest in IT
• Previous experience in accounting and/or business systems

We will place great emphasis on your personal qualities and your potential in the role. Therefore, we look for you to possess the following personal qualities:

• Service-oriented and attentive
• Solution-oriented and quality-oriented
• Unpretentious
• Responsible and driven

Our recruitment process This recruitment process is managed by Academic Work, and our client's wish is that all questions regarding the position be sent to Academic Work.

We apply ongoing selection and will take down the advertisement when sufficiently many candidates have reached the final stage of the recruitment process. Upon application, a CV is requested. We do not use personal cover letters as a selection method and therefore they do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to be able to find the candidate with the highest potential for the position as well as to promote equality, diversity, and a fair recruitment process.