Operations Officer
Machine translation — original language: Spanish.Show original
- Review and collect the documentation required for visa applications.
- Correctly register and process applicant information in the established systems.
- Handle customer inquiries through in-person assistance, telephone calls, and email.
- Guide applicants regarding the corresponding requirements and procedures.
- Identify incomplete documentation or inconsistencies and provide the necessary guidance according to established procedures.
- Provide cordial, professional, and customer satisfaction-oriented service.
- Promote applicant participation in surveys and feedback spaces regarding the service received.
- Comply with established policies, procedures, quality standards, and confidentiality guidelines.
Requerimientos
- Minimum education: Bachillerato / Educación Media
- 1 year of experience
- Languages: Inglés
- Age: between 23 and 35 years
- Knowledge: Resolución de conflictos, Administración, Bilingüe, Adaptabilidad, Administración de atención al cliente, Gestion de resultados, Gestión de conflictos, Gestión de visas
Palabras clave
operaciones, oficial, officer, funcionario