Customer Service Manager - Product Implementation & Controlling (all genders)
Einleitung
ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.
Ihre Aufgaben
Manage implementation, optimization, and innovation projects, collaborating with external partners where required and coordinating closely with internal stakeholders
Design, configure, and maintain the Customer Service systems landscape, including the integration of various interfaces and reporting solutions
Analyze operational business drivers and derive measures to optimize both the customer experience (CX) and agent experience (AX)
Ensure the reliable operation and availability of applications and systems
Own the documentation, continuous improvement, and rollout of best practices, guidelines, and operational standards
Independently plan and execute functional testing and quality assurance (QA) activities
Act as a key point of contact for external vendors and cross-functional internal teams
Ihr Profil
Completed degree combined with relevant professional experience, or an equivalent combination of knowledge and practical experience
Fluent in both German and English, with strong written and verbal communication skills
Solid experience working with CRM systems, such as Zendesk
Strong understanding of Customer Service operations; basic knowledge of performance metrics and KPIs is desirable
Previous experience in the E-Commerce industry is a plus
Enjoy working with technical systems and data-driven environments
Highly motivated, with a structured, proactive, and independent way of working
Strong business acumen and analytical thinking skills
Hands-on mentality with excellent problem-solving and organizational abilities
Wir bieten
Your perks at a glance: Visit our benefits page .
Simply apply online via our career page - we will get back to you as soon as possible!
A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.
Weitere Informationen
ABOUT YOU SE & Co. KG
Domstr. 10
20095 Hamburg