E-commerce Customer Experience & Operations Specialist

Urban Loom is looking for an organized and proactive Customer Experience Specialist to manage customer orders, coordinate shipments, and ensure a smooth shopping experience from order confirmation to delivery and after-sales service. Responsibilities Review and verify customer orders before shipping.

Call customers to confirm orders and delivery details.

Follow up with customers after delivery to ensure satisfaction.

Handle returns, exchanges, and customer complaints.

Coordinate with shipping companies and track deliveries.

Follow up on delayed, failed, or returned shipments.

Maintain accurate order records and prepare basic reports.

Requirements Excellent communication and customer service skills.

Good computer skills, including Excel and Google Sheets.

Strong attention to detail and follow-up skills.

Previous experience in e-commerce or customer service is preferred.

Shopify experience is a plus.