Technical Support Engineer

Your tasks

Provide technical assistance to all the technical staff (engineers and technicians) and all after-sales departments such as service advisors and parts department. Provide troubleshooting assistance to all technical staff of all branches via phone, email, and remote service support tools. Create, track, and monitor all the technical reports of product concerns and announce the solutions issued by the manufacturer to all technical staff. Announce the up-to-date technical service bulletins, recalls, and technical news published on the technical website to help the technical team fix complicated concerns with less repair time and high quality. Issue monthly recall progress situation reports. Understand all current and legacy products and deal with all pertinent concerns. Create and modify the scheduled maintenance tables according to the manufacturer's updates and follow up on their correct application in the quick maintenance department to ensure high quality. Provide dedicated specific technical training to newly hired engineers and technicians related to scan tool applications and the different systems in vehicles in full cooperation with the training department. Assist in saving and updating all required special tools and teach the technical staff the proper application of these special tools. Visit other branches and issue visit report emails. Update software of the diagnostic scan tools so they can handle the different up-to-date systems equipped in the vehicles.

Requirements

• Bachelor’s degree: graduated from automotive engineering department.
• At least 1 year of experience.