Senior Front Office

About the company

RAJAKLANA RESORT is a distinguished hospitality destination located at Bukit Sembung, Balecatur Kel., Gamping, Sleman, 55295, Indonesia, where we are dedicated to providing exceptional guest experiences through warm service and elegant surroundings. We are currently seeking a dynamic and professional individual to join our team as a Senior Front Office Receptionist because we believe that our front desk is the heart of the resort, serving as the first point of contact for every visitor. This role offers an exciting opportunity for a motivated career professional to contribute to a welcoming atmosphere while enjoying a supportive work environment that values growth, teamwork, and outstanding customer care in a beautiful setting.

Your tasks

The successful candidate will serve as the primary ambassador for our guests, managing all aspects of the front office operations with grace and efficiency. Key responsibilities include handling check-in and check-out procedures, coordinating conference and restaurant reception services, and ensuring seamless communication between departments to enhance the overall guest journey. You will be expected to manage complex scheduling tasks, address guest inquiries with professionalism, and resolve any issues that arise using strong problem-solving skills. Additionally, you will engage with visitors to provide personalized recommendations and assistance, ensuring that every interaction reflects the high standards of service that define RAJAKLANA RESORT.

Requirements

We welcome applications from individuals who possess an Associate Degree and have gained between one and three years of relevant experience in hospitality or administrative roles. To thrive in this position, you should demonstrate proficiency in essential skills such as Customer Service, Reception Consultation, Problem Solving, Scheduling, Customer Engagement, Microsoft Office, Conference Reception, Hotel Reception, and Restaurant Reception. We are looking for candidates who bring a positive attitude and a commitment to excellence, ready to apply their technical knowledge and interpersonal abilities to create memorable experiences for our guests in a collaborative and engaging workplace.

Skills:

• Customer Engagement
• Hotel Reception
• Scheduling
• Conference Reception
• Microsoft Office
• Problem Solving
• Customer Service
• Restaurant Reception
• Reception Consultation