Jr Manager - Center of Excellence

About the company

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at http://www.abbvie.com/. Follow @abbvie on LinkedIn,Facebook, Instagram, X and YouTube.

Your tasks

Job Mission Lead the strategic and operational management of the Center of Excellence, centralizing and optimizing support processes for Business, Events, and Marketing areas. Ensure compliance, operational excellence, and cost reduction, transforming event data and other business activities into insights for strategic Marketing and Sales decisions.

Main Responsibilities

• Fully manage the current cores of the Center of Excellence: HCP Contracting, Events Back Office for InField Team, and Marketing Services. Incorporate the new One Concierge core into management following its approval and implementation.
• Directly lead two coordinators (HCP Core and Events IFT + Marketing Services Core), four indirect reports, and manage outsourced teams (currently ~14 people including outsourced staff across various cores).
• Create and implement processes, procedures, policies, and service level agreements (SLAs) for Marketing Services, promoting centralization, standardization, and operational efficiency.
• Ensure governance, compliance, and confidentiality in Center of Excellence processes, acting as a “Gatekeeper” for operational flows to allow business and marketing areas to maintain greater strategic focus on brands.
• Lead continuous improvement, digitalization, and automation projects for processes and systems, including RunMyProcess, MAP, and other tools, from diagnosis to measurement of benefits. Define priorities, scope, owners, schedule, risks, and success indicators, integrating areas and promoting innovation to support company growth. Evaluate AI and Copilot in company-approved solutions, with validation of results and information protection.
• Define and monitor KPIs for performance, productivity, quality, costs, and SLAs, including calculation criteria, monitoring routines, and management dashboards. Analyze capacity versus demand considering volume, complexity, seasonality, and deadlines; identify bottlenecks and adjust priorities, activity distribution, and resources without compromising quality and compliance. Report results, causes of deviations, and action plans to leadership.
• Develop and lead process training and disseminate best practices to internal and outsourced teams, agencies, and partner areas, ensuring quality in processes and service.
• Analyze event indicators against objectives agreed upon with the business, identifying trends, deviations, and opportunities. Translate results into recommendations for the planning and prioritization of Marketing and Sales initiatives, observing data quality and interpretation limits.
• Act in partnership with Brand Teams and National Sales Managers, aligning services with business priorities. Manage relationships with legal, marketing, finance, other business areas, outsourced agencies, and strategic partners, aligning expectations and action plans.

Requirements

Job Requirements

• Previous experience in managing multidisciplinary and outsourced teams.
• Strong knowledge of administrative, financial, compliance, and corporate governance processes.
• Ability to lead organizational changes, engage stakeholders, and prepare users for the adoption of new processes, policies, and tools, sustaining gains after implementation.
• Experience in conducting process improvement and automation projects, with monitoring of results and benefits.

Knowledge and Skills

• Leadership to recognize and develop talent, mobilize people around common goals, and promote psychological safety.
• Analytical, logical, and strategic reasoning, business vision, and focus on results to formulate questions, interpret indicators, identify causes, and propose solutions. Ability to transform analyses into recommendations and prioritize initiatives by impact, effort, risks, and business needs.
• Executive communication, verbal and written, to present analyses and recommendations clearly to different audiences. Listening, negotiation, influence without direct authority, and transversal collaboration to align priorities and build relationships with internal and external stakeholders.
• Ability to translate business needs into requirements for digital solutions, with applied knowledge of automation and AI, including Copilot, to identify opportunities, test solutions, and validate results according to corporate guidelines.
• Finance fundamentals for budget management, cost analysis, and investment justifications, evaluating benefits, risks, feasibility, and gains achieved in improvement and automation initiatives.
• Advanced proficiency in English for reading technical documentation and participating in global meetings.

Education / Necessary Experience

• Degree in Administration, Statistics, Data Science, Engineering, Information Systems, Marketing, or related fields.
• Minimum of 3 years of experience in analytical roles, with analysis of operational and business indicators.
• Previous experience with data visualization tools and dashboard development, such as Power BI or similar platforms.
• Experience in the pharmaceutical or healthcare sector will be a differentiator.

Other

Additional Information AbbVie is an equal opportunity company and is committed to operating with integrity, driving innovation, transforming lives, and serving our community. Equal Opportunity/Veteran/Disabled Employer.