Patient Engagement & Experience Specialist
About the company
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at http://www.abbvie.com/. Follow @abbvie on LinkedIn,Facebook, Instagram, X and YouTube.
Your tasks
- Deployment of CX diagnostics into structured improvement plans and implementation of solutions;
- Act as a member of the Brand Team, contributing to the construction of the brand strategy and impact on the patient journey;
- Contribute to the development of innovative, multichannel, and patient-centered initiatives.
- Map processes, identify opportunities, and lead improvement initiatives;
- Contribute to improving the patient journey with a critical perspective, analytical foundation, and focus on results;
- Plan and conduct tactical and executive meetings, using facilitation techniques to ensure engagement and decision-making;
- Connect experience indicators with business indicators to demonstrate the value of proposed improvements;
- Perform data analysis and prepare reports to support decision-making;
Requirements
Qualifications
- Completed Higher Education in Marketing, Pharmacy, Administration, Communication, or related fields;
- Experience with patient support programs and customer experience (CX) management;
- Skill in building and conducting executive presentations;
- Strong analytical capacity and mastery of metrics, processes, and indicators.
- Experience in highly cross-functional and strategic environments.
- Advanced English
Differential
- Specialization in the areas of Customer Experience and Project Management;
- Previous experience in the pharmaceutical sector, Immunology, or other complex diseases.
Other
Additional information AbbVie is an equal opportunity company and is committed to operating with integrity, driving innovation, transforming lives, and serving our community. Equal Opportunity/Veteran/Disabled Employer.