Customer Service Executive - Ecommerce

I. Marketplace Chat & Customer Support

• Manage daily customer chat through TikTok Shop Seller Center and Shopee Seller Center.
• Respond promptly and professionally to pre-sale and post-sale customer inquiries.
• Provide accurate information regarding: Products and product usage based on approved information, promotions, vouchers and platform campaigns; Product availability, Order status, Shipping and delivery, Payment, Cancellation, return and...
• 1–2 years of experience in Customer Service, E-commerce Operations or Marketplace Operations preferred.
• Hands-on experience with ecommerce platform’s Seller Center is strongly preferred.
• Experience in FMCG, healthcare, nutrition, beauty or other branded consumer businesses is an advantage.
• Bachelor’s degree in Business Administration, E-commerce, Marketing or a related field.
• Good problem-solving and complaint-handling capability.

-...