Customer Service Administrator

we looking for Customer Service & Problem Resolution Specialist.(only females) Responsible for delivering exceptional customer service by handling customer inquiries, processing orders, resolving complaints, and ensuring a seamless customer experience across all communication channels for the women's wear brand. Responsibilities

• Respond to customer inquiries via WhatsApp, social media, phone calls, email, and live chat.
• Assist customers with product information, sizing, availability, pricing, and styling recommendations.
• Process orders, exchanges, returns, and refunds according to company policy.
• Track shipments and provide customers with delivery updates.
• Investigate and resolve customer complaints and escalated issues promptly.
• Coordinate with Warehouse, Quality Control, Logistics, Finance, and Sales to resolve customer issues.
• Follow up with customers after resolving complaints to ensure satisfaction.
• Record all customer interactions and complaints in the CRM system.
• Analyze recurring customer issues and recommend process improvements.
• Meet customer service KPIs and maintain high customer satisfaction.
• Support promotional campaigns and product launches by providing accurate information to customers.
• Ensure compliance with company policies and service standards.

Qualifications,

• Bachelor's degree.
• 1–3 years of experience in Customer Service , preferably in fashion retail or e-commerce.
• Excellent Arabic communication skills; English is a must.
• Strong problem-solving and conflict-resolution skills.
• Good knowledge of Microsoft Office and CRM systems.
• Ability to work under pressure and manage multiple customer cases

Benefits competitive salary, KPI's , transportation allowance , annually vacations , fixed working hours

Proven Expertise: 1-3 years of dedicated experience in customer service, administration, or a related support role. You're not just starting out; you're ready to make an impact! Customer Champion: Demonstrated ability in Customer Care , Customer Service , and Customer Support , with a genuine passion for helping others. Communication Maestro: Excellent verbal and written Communication Skills , with the ability to articulate clearly and empathetically. Problem Solver Extraordinaire: Strong Problem-Solving and Conflict Resolution capabilities, turning challenges into positive outcomes. Tech-Savvy & Organized: Proficiency with CRM Software and Microsoft Office Suite (Word, Excel, Outlook). Exceptional Organizational Skills and a keen Attention to Detail are a must for effective Data Entry and administrative tasks. Efficient & Proactive: Strong Time Management skills and the ability to multitask effectively in a fast-paced environment. Sales Support Savvy: Experience or understanding of Sales Support functions is a significant advantage. Career Level: This role is ideal for an Experienced professional looking to further develop their career in a crucial, customer-facing and administrative capacity.