IT Trainer / IT Support Trainer

Job Title: IT Trainer / IT Support Trainer

AAT Training Hub Pte Ltd is seeking an experienced IT Trainer / IT Support Trainer to conduct practical IT troubleshooting and problem-solving training for adult learners.

The trainer should have hands-on professional experience in IT systems, end-user support and workplace technology , with the ability to explain technical concepts clearly to participants with basic IT proficiency and limited technical backgrounds.

Key Responsibilities

• Deliver instructor-led and hands-on IT troubleshooting training for adult learners.
• Teach structured troubleshooting, problem analysis and root-cause identification.
• Conduct practical training on Windows hardware and software troubleshooting, including startup, login, performance, printer, USB and peripheral issues.
• Guide participants in troubleshooting basic LAN, Wi-Fi and IP connectivity issues.
• Facilitate troubleshooting of Microsoft 365 and common workplace applications, including Outlook, Teams, Word, Excel and PowerPoint.
• Cover common file-access, browser, password, authentication and multi-factor authentication issues.
• Guide participants in recognising phishing, suspicious emails, unusual system behaviour and basic indicators of potential malware.
• Facilitate scenario-based troubleshooting and practical problem-solving exercises.
• Teach proper incident documentation and appropriate escalation to IT support.
• Adapt technical explanations to non-technical and general end-user audiences.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Networking or a related discipline.
• Relevant professional experience in IT support, desktop/end-user support, technical support, IT systems or workplace technology .
• Practical knowledge of Windows troubleshooting, computer hardware/software and peripheral devices .
• Working knowledge of LAN, Wi-Fi and basic network/IP troubleshooting .
• Familiarity with Microsoft 365 , including Outlook, Teams, Word, Excel and PowerPoint.
• Understanding of common user-access, authentication, MFA and basic cybersecurity-related issues .
• Strong troubleshooting, analytical and problem-solving skills.
• Able to explain technical concepts clearly to participants without advanced IT backgrounds.
• Comfortable conducting hands-on demonstrations and practical troubleshooting exercises .
• Good communication, presentation and facilitation skills.
• Adult-learning/trainer qualification such as ACLP/ACTA or equivalent is an advantage .
• Relevant Microsoft, CompTIA, networking, cybersecurity or IT support certifications would be an advantage.

Preferred Experience

• Candidates with prior experience as an IT Trainer, IT Support Engineer, Desktop Support Engineer, Technical Support Specialist, Systems Support Engineer, Network Support Engineer or IT Executive with training/facilitation responsibilities are preferred.
• Experience conducting corporate or adult-learning programmes and developing practical IT troubleshooting scenarios will be an advantage.