Spa Manager

Key Responsibilities

Spa Operations

• Oversee the day-to-day operations of the spa.
• Ensure the spa operates efficiently, professionally and consistently.
• Manage treatment schedules, bookings, room allocation and staff coverage.
• Maintain high standards of cleanliness, presentation, hygiene and safety.
• Ensure all equipment, treatment rooms and facilities are maintained to premium standards.

Team Leadership

• Recruit, train, supervise and motivate spa therapists and support staff.
• Develop staff schedules and ensure appropriate coverage.
• Conduct performance reviews and provide ongoing coaching.
• Establish and maintain professional standards of conduct and service.
• Build a positive, accountable and high-performing spa culture.

Member Experience

• Deliver a personalized, discreet and exceptional spa experience.
• Understand member preferences and ensure continuity of care.
• Handle member concerns and service recovery professionally.
• Monitor feedback and identify opportunities to improve the member journey.
• Ensure the spa experience aligns with the wider facility brand.

Sales & Revenue

• Drive spa revenue and achieve agreed financial targets.
• Develop strategies to increase treatment bookings, memberships and repeat visits.
• Promote relevant treatments, packages and wellness experiences.
• Identify upselling and cross-selling opportunities.
• Monitor sales performance, utilization and profitability.

Inventory & Cost Management

• Manage spa products, equipment and consumables.
• Monitor inventory levels and minimize wastage.
• Coordinate procurement and stock control.
• Maintain appropriate cost controls while protecting service quality.

Standards & Compliance

• Ensure compliance with health, safety and hygiene requirements.
• Maintain appropriate operational and staff documentation.
• Establish and monitor treatment protocols and service standards.
• Ensure all therapists and staff adhere to professional and operational guidelines.

Requirements

• Diploma or Bachelor’s Degree in Spa Management, Hospitality, Wellness, Business Administration or a related field.
• Minimum 3–5 years’ experience, including experience managing a spa, wellness center, luxury hotel spa or premium beauty/wellness environment.
• Proven experience leading and developing a service team.
• Strong understanding of spa treatments, wellness services and operational standards.
• Demonstrated ability to drive revenue and manage operational costs.
• Excellent communication, leadership and customer-service skills.
• Strong understanding of hygiene, health and safety standards.
• Must be polished, presentable, discreet and passionate about luxury wellness.

Key Competencies

• Luxury Spa & Wellness Operations
• Leadership & Team Management
• Premium Customer Experience
• Service Excellence
• Sales & Revenue Management
• Staff Coaching & Development
• Quality Assurance
• Inventory & Cost Management
• Hygiene, Health & Safety
• Problem-Solving & Decision-Making
• Commercial & Business Acumen
• Communication & Emotional Intelligence
• Attention to Detail
• Professionalism & Personal Presentation

Why Join Us?

This is an opportunity to play a foundational role in building the people, culture and service standards of one of Ghana’s most ambitious new wellness destinations. You will help shape the team behind an environment where fitness meets wellness, hospitality meets precision, and every member experience matters.

Other Information:

The Facility is not a gym. It is a curated wellness sanctuary where every towel, every scent, every detail and every interaction is intentional. Located in the heart of Cantonments, Accra, our private members club brings together an exceptional collection of fitness, wellness, recovery and lifestyle experiences, including:

• Spa
• Sauna, Steam & Ice Plunge
• Coffee Shop
• Cryotherapy
• Boxing Ring
• Spinning & Yoga
• Pilates
• HYROX
• VIP & Premium Experiences
• IV Infusion
• And much more

We are redefining fitness and wellness in Ghana. We train and serve elite athletes, corporate executives, entrepreneurs and discerning members who expect excellence in every detail. From precision coaching to five-star recovery, we are setting a new standard. We are building a team that matches that standard. If you take pride in delivering world-class service, professionalism, discretion and exceptional experiences, this is where you belong.

Location : Cantonments, Accra,

Salary : Attractive