Customer Support Executive

Your tasks

• Reply to emails received through the support mailbox.
• Track cases and follow up until they are completed.
• Monitor Teams groups and handle urgent requests and case prioritization.
• Forward requests to the appropriate shift manager or coordinator.
• Follow the established workflow and escalation procedures.
• Ensure proper handover of pending cases between shifts.

Requirements

• Good English communication skills are a must.
• Good email writing and communication skills.
• Good organizational skills and attention to detail.
• Ability to follow up on cases and prioritize urgent requests.
• Willingness to work in different shifts (morning, night, and overnight).
• Previous experience in support is an advantage but not mandatory.