Quality Local Manager (M/F)

About the company

A family business recognized for its know-how and reliability, SOPIL - 130 employees - designs and manufactures technical parts and precision tooling, particularly for the energy, electricity, railway, and automotive sectors.

Strong in its industrial roots and quality of service, the company is embarking on a new development phase, evolving from a subcontractor status to that of a provider of technical solutions, capable of anticipating customer needs and co-constructing adapted industrial responses with them.

Your tasks

The context As part of the reorganization of the QSE department, we are recruiting a Quality Supervisor. This position combines technical expertise, local management, and customer relations.

Reporting to the QSE Manager, you will operate at the interface of the quality, projects, production, methods, and tooling teams. You will provide your expertise on parts, control methods, and problem-solving, while ensuring the follow-up of files with customers.

Customer Quality

• Take charge of customer complaints and non-conformities: ensure initial responses within expected timeframes, coordinate immediate actions, and follow files until closure.
• Represent SOPIL to customers: present analyses and action plans, negotiate deviations or product acceptances while preserving the company's interests.
• Lead customer audits and ensure compliance with applicable requirements.
• Participate in the acceptance of new products and customer quality validations, in connection with the project quality technician.

Product and Process Quality

• Design, formalize, deploy, and evolve product quality processes and indicators in connection with the QSE Manager and relevant departments.
• Collaborate with the project quality technician on the scoping of new products: AMDEC, plan and contract reviews, taking customer requirements into account, and preparing PPAP files.
• Define and implement control methods and means adapted to complex parts, as well as associated quality documents. Ensure monitoring of metrology equipment and methods.
• Support quality technicians in handling internal non-conformities and 8D processes. Mobilize production, methods, and tooling to analyze causes and implement corrective and preventive actions.
• Drive product quality indicators and associated action plans to improve workshop performance.

Management and Quality Animation

• Organize and prioritize your team's activity, support employees on a daily basis, and develop their skills.
• Participate in their recruitment, integration, and professional development, in connection with the QSE Manager and HR.
• Lead quality rituals and problem-solving groups. Disseminate best practices to production and support services to strengthen the quality culture.

Requirements

Profile Description With a technical, industrial, or quality background, ideally a Bac +3, you have proven experience in industrial quality. Your career path and technical mastery will be examined beyond just the level of diploma. You know how to organize a team's work and support employees on a daily basis.

In your Toolbox

• You have worked on complex parts and demanding control methods. You know how to read and interpret plans, understand manufacturing constraints, and propose adapted control methods.
• Experience in stamping is an asset; experience acquired in another industrial process may also be considered.
• You master non-conformity handling and problem-solving processes, particularly 8D. You are comfortable with product validation files and PPAP. You know industrial quality tools: Control Plans, APQP, AMDEC, SPC, and MSA. Automotive experience and knowledge of IATF 16949 are appreciated. A background in another demanding industrial environment may also be considered.
• Practice in customer audits, particularly VDA type, and knowledge of the new version of AMDEC are assets.
• Your professional English allows you to communicate with customers both in writing and orally, present a technical analysis, and follow an action plan.
• You are also comfortable with ERP tools (here CEGID PME) and quality data.

The qualities that define you Technical curiosity - Field-oriented - Analytical mindset - Rigor - Team spirit - Ability to unite - Support mindset - Perseverance - Listening skills - Clarity - Relational confidence.