Key Account Manager – Enterprise

Own a designated portfolio of 3TECH’s existing enterprise and corporate accounts , serving as the primary commercial point of contact.

Develop account plans for key accounts , identifying renewal risks and cross-sell/upsell opportunities — for example, introducing data center, MEP, or product catalogue solutions to accounts currently purchasing only one service line.

Coordinate with Pre-Sales/Solutions Engineers to scope and propose additional projects and solutions within existing accounts.

Monitor account health, customer satisfaction, and SLA delivery in partnership with delivery and project teams; resolve or escalate commercial issues before they impact renewals.

Negotiate renewals, framework agreements, and expansion contracts in line with company policies and commercial guidelines.

Maintain accurate account and opportunity records in the CRM and contribute to monthly sales forecast reviews.

6–10 years of experience in B2B enterprise sales or account management , preferably within ICT infrastructure, systems integration, or technical facilities/engineering services.

Proven track record of retaining and growing large corporate accounts , with a strong focus on account development rather than new business acquisition alone.

Experience managing multi-stakeholder relationships across IT, Facilities, and Procurement functions within large hospitality, FMCG, financial services, or real estate organizations.

Bachelor’s degree in Engineering, Business Administration , or a related field.

Fluent in both Arabic and English , with strong written and verbal communication skills.

Preferred / Nice to Have Working technical knowledge of structured cabling, networking, and data center terminology.

Experience in account management for multinational corporate clients .