Passenger Customer Service Agent (M/F)

As part of the terminal operations teams, you will contribute to the fluidity of passenger traffic and the quality of service offered to our customers. You will participate in the organization of traffic flows and the boarding operations of vehicles onto passenger shuttles, in compliance with safety and security rules and Eurotunnel service standards.

Main missions:

• Welcome and inform customers at all points of the terminal in accordance with Eurotunnel's Excellence in welcoming standards.
• Apply and enforce the safety and security rules inherent to the Eurotunnel transport system.
• Regulate and direct traffic at the terminals based on operational and commercial parameters (reservations, departure timetable, vehicle typology) in relation with the T.C.C.
• Organize the loading of passenger shuttles in accordance with established safety and assignment rules.
• Perform security checks on boarded vehicles and trigger the alert chain in case of a detected anomaly in accordance with operating procedures.
• Facilitate the control of customer vehicles by French or British Administrations (passenger or goods control).
• Intervene in the assessment and resolution of incidents/accidents on the terminal.

Profile & Skills:

• Baccalauréat level in the field of transport, tourism, or equivalent.
• Experience in customer service, customer relations, or traffic management.
• Sense of customer service and excellent interpersonal skills.
• Ability to work in a dynamic and high-activity operational environment.
• Team spirit and ability to collaborate with many interlocutors.
• Good management of stress and unforeseen situations.
• Minimum B2 English level required.