Customer Service Assistant

Your tasks

About the Role We’re looking for a friendly, customer-focused Customer Care Advisors to join a growing team in Bedford.

You’ll be the first point of contact for customers, helping with product enquiries, orders, deliveries, returns and after-sales support. You’ll play an important role in delivering excellent customer service and ensuring every customer receives a positive experience.

• Respond to customer enquiries by phone, email, live chat and social media.
• Make outbound calls to follow up on orders, gather feedback and contact potential customers.
• Help customers choose suitable products and accessories.
• Manage orders, deliveries, returns, exchanges and refunds.
• Provide product advice, including set-up, care and maintenance.
• Handle warranty claims, faults, repairs and spare parts.
• Record customer feedback and report recurring product issues.
• Support retail partners with product and order enquiries.
• Maintain accurate customer records and help keep FAQs and support information up to date.

Requirements

• Previous customer service or customer care experience.
• Excellent written and verbal communication skills.
• Confident using the phone for inbound and outbound calls.
• A patient, friendly and solution-focused approach.
• Strong organisational skills and attention to detail.
• Good IT skills and the ability to learn new systems.
• Available to work full-time from the Bedford office.
• Right to work in the UK.

Desirable experience

• Experience with customer service platforms such as Gorgias.
• E-commerce or online retail experience.
• Confidence explaining product features and practical use.
• An interest in sales and career development.

Other

*Location: Bedford (office-based, 5 days a week) Salary: £26,500–£28,000 per annum, depending on experience Hours: Full-time, 40 hours per week Contract:** Permanent

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!