Customer Service (Order Management & Import-Export) : Bangpakong, Chachoengsao

Key Responsibilities :

1. Order Management and Customer Service

• Manage the complete order-to-delivery process, from receiving Sales orders and creating Purchase Orders in SAP through overseas factory coordination, import clearance, warehousing and final delivery.
• Process and monitor Purchase Orders, customer orders, outbound deliveries and invoices.
• Coordinate with overseas factories to monitor production and shipment readiness.
• Provide customers and Sales teams with accurate order, shipment, delivery and invoicing updates.
• Maintain Order and Invoice transparency throughout the fulfillment process.
• Work closely with customers, Sales teams, Warehouses and Transport Providers to achieve On-Time-In-Full delivery.
• Resolve operational issues affecting orders, shipments, inventory or customer delivery.
• Support Order-to-Cash, Pick-to-Ship and Purchase-to-Pay processes.

1. Import, Export and Logistics Operations

• Coordinate import and export activities with Freight Forwarders, Customs Brokers, Warehouses and Transport Providers.
• Prepare, review and monitor shipping and import documentation.
• Support customs-clearance procedures and import-licence applications.
• Verify the accuracy of import and export declarations.
• Ensure compliance with customs requirements, Incoterms, tariff classifications and local trade regulations.
• Monitor changes in import, export and local trade rules and communicate relevant updates.
• Support Marine Cargo Insurance and claim-related activities when required.
• Maintain relevant documents for internal and external audits according to applicable regulations.

1. Warehouse and Inventory Coordination

• Monitor third-party logistics warehouse performance and stock accuracy.
• Coordinate inbound, outbound and distribution activities.
• Support the annual inventory cycle-count program.
• Investigate and resolve inventory discrepancies with relevant stakeholders.
• Maintain accurate stock and operational information within the company’s system.

1. Cost Control and Vendor Coordination

• Negotiate and review local transportation costs.
• Negotiate and review local purchasing and third-party warehousing costs.
• Verify supplier invoices and ensure that expenses are allocated accurately to the correct division, FAM code or relevant cost reference.
• Ensure that local purchasing activities comply with company procedures and approval requirements.
• Maintain accurate Vendor Master Data in the ERP system.

5.Reporting and Compliance

• Prepare month-end closing reports, operational reports and CO2 sustainability reports.
• Support internal and external audits.
• Maintain accurate operational records and documentation.
• Ensure compliance with company policies, business conduct requirements and Occupational Health, Safety and Environmental standards.
• Handle customer and company information professionally and confidentially.

Working Conditions :

• Mon-Fri 8.00 – 17.00

Qualifications: Male/Female, aged more than 30 years old. Bachelor's degree in Supply Chain Management, Logistics, Business Administration, International Business or a related field. At least 3 years of relevant experience in Supply Chain, Logistics, Import/Export, Order Management or Customer Service within an industrial or manufacturing environment. Good understanding of end-to-end order fulfilment, from Purchase Order creation through import clearance, warehousing and customer delivery. Working knowledge of import and export procedures, shipping documents, customs clearance, tariff classifications and Incoterms. Experience coordinating directly with Freight Forwarders, Customs Brokers, Warehouses, Transport Providers and overseas suppliers. Experience using SAP, particularly for Purchase Orders, Customer Orders, Supply Chain or Logistics transactions, is strongly preferred. ERP system experience is required. Intermediate or higher Microsoft Excel skills. Good command of English, with the ability to communicate with a Regional Manager, overseas factories and international teams. Strong communication, coordination and organizational skills.