CRM Coordinator (S-26 & Nutrition) Based at CentralWorld
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Machine translation — original language: Thai.Show original
CRM Campaign Coordination
- Coordinate CRM campaign implementation from start to finish
- Support the creation and distribution of campaigns through various channels such as LINE, Email, SMS, and Social Media
- Track timelines and work progress
- Coordinate with internal teams and Agencies
Project Management
- Support CRM project management
- Track work status and timelines
- Prepare meeting documents, reports, and follow up on Action Plans
- Coordinate with Marketing, Agency, Data, Technology teams, and related departments
Customer Engagement Management
- Support customer relationship building activities
- Manage communication with members and the Customer Journey
- Support CRM Operation activities
Reporting and Data Preparation
- Prepare summary reports and KPIs
- Perform preliminary data analysis and prepare data for the team
- Track performance and Engagement results
Database Tasks
- Maintain the accuracy of the customer database
- Support customer Segmentation
- Manage and track CRM data documents
Internal Support Tasks
- Prepare internal documents such as Quotations, PR, PO, and approval documents
- Create Trackers and project monitoring documents
- Coordinate internal organizational processes
Qualifications: No gender restriction (Age approximately 23–30 years old) Fresh graduates are welcome; Bachelor's degree in Marketing, Business Administration, Communication Arts, or related fields 1–3 years of experience in CRM, Marketing, Account Executive, Project Coordinator, or related fields Multitasking skills Proficient in Microsoft Office / Google Workspace Basic English communication skills Good communication and coordination skills Experience with CRM Platform or MarTech will be specially considered