Service Manager

1 SUPPLIER PTE. LTD.Singaporemycareersfuturepublished 08/18/2026

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Supervise the day-to-day operations on the After-Sales business.
Establish tasks priorities for the Service team according to business plan.
Maintain business relationship with current clients.
Develop or capture new business opportunities to extend After-Sales portfolio and turnover.
Monitor and ensure turnover and gross margins are respected.
Communicate clearly with clients, partners & suppliers.
Provide strong technical support & back-up to the Service team of technicians & engineers.
Ensure projects follow-up by frequent communication with clients, partners and suppliers (both locally and overseas).
Support the Service team with after-sales projects when necessary:
RFQs / tenders
Technical analysis & clarifications
Technical & Commercial offers
Pricing & Ts&Cs negotiation
Resources planning
Service Reports & technical memos
Invoicing
Provide on-line technical assistance to clients (phone, WhatsApp & emails).
Maintain After-Sales projects documentation and folders up-to-date.
Conduct Service team’s regular performance reviews and define objectives.

Able to coordinate on-site jobs independently with clients and a team of Service Engineers & Workers (if required).
Perform on-site troubleshooting and analyze issues (symptoms, root-causes, tests, solutions).
Liaise with manufacturers in Europe to resolve clients’ issue.
Prepare on-site operations, define and write site jobs procedures.
Participate in Site Acceptance Tests with clients, partners and suppliers (if required).