Enterprise Service Management (ServiceNow) Delivery Engineer
Must-have:Python
Enterprise Service Management (ServiceNow) Delivery Engineer
Total Yrs. of Experience 5+ years in network engineering / operations with exposure to CMDB and IT service management
Detailed JD *(Roles and Responsibilities) Mandatory skills*
This augmented engineering role delivers the network component of clients Enterprise Service Management (ESM) onboarding onto ServiceNow.
The engineers will drive network discovery, CMDB validation and onboarding of the 450+ device estate, ensuring accurate, trustworthy configuration data underpins service management and operational processes.
The role is delivery-focused and works alongside clients permanent Network Operations team and the ESM programme, with data quality and repeatable onboarding as core outcomes
- Execute network discovery across the 450+ device estate using ServiceNow Discovery and Service Mapping.
- Validate, reconcile and remediate CMDB configuration item (CI) data for network assets and relationships.
- Onboard network devices and dependencies into the ESM/ServiceNow platform with accurate attributes and mappings.
- Define and refine discovery patterns, probes and credentials for reliable, repeatable network discovery.
- Troubleshoot discovery gaps and data-quality issues, driving them to resolution
- Document onboarding procedures, discovery configuration and CMDB data standards for network assets.
- Support ongoing data-quality governance and hand over repeatable processes to the permanent team
Desired Skills*
- Hands-on ServiceNow Discovery and Service Mapping experience.
- Strong understanding of CMDB data models, CI relationships and data-quality practices.
- Solid network fundamentals (routing, switching, firewalls) to interpret discovered topology.
- Scripting / automation (Python, PowerShell) for data reconciliation is an advantage.
- Detail-oriented with strong data-validation discipline