*Guest Relations Executive
About the Role
Ouroutlets are seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.
As the first point of contact, you will play a key role in shaping our guests’ experience — ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.
Key Responsibilities
- Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.
- Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.
- Optimise table allocation and guest flow to maximise service efficiency during peak periods.
- Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.
- Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.
- Monitor overall service flow, ambience, and presentation to uphold brand standards.
- Assist with billing processes, payments, and reconciliation in accordance with company procedures.
- Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.
- Capture and report guest insights to management to support service improvements.
- Ensure strict adherence to food safety, workplace safety, and company SOPs.
Requirements
- 1–2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).
- Confident communicator with strong interpersonal skills and professional presence.
- Guest-centric mindset with calm problem-solving abilities.
- Comfortable working in a fast-paced, high-volume CBD environment.
- Familiar with reservation systems and POS systems (advantageous).
- Well-groomed, proactive, and a collaborative team player.
- Able to work shifts, weekends, and public holidays.
Lim Beng Hock
EA Personnel R1987251
EA License 21C0430