Sales Administrator

We are seeking a highly organised, proactive and detail-oriented Sales Administrator to support our growing Commercial Energy team. The successful candidate will provide essential administrative support to our Energy Brokers, manage the processing of commercial energy contracts, coordinate with energy suppliers and ensure customer documentation is completed accurately and efficiently.

This is a key support role within the sales function, helping maintain an efficient sales process and deliver professional customer experience from initial quotation through to contract completion and ongoing renewal management. We are looking for someone with strong administrative skills, excellent attention to detail and the ability to work effectively in a fast-paced, target-driven commercial environment.

Key Responsibilities

• Sales and Contract Administration: Prepare, process and manage commercial gas and electricity contracts, ensuring all documentation is accurate, complete and submitted within required timescales.
• Supplier Liaison: Communicate with energy suppliers to obtain quotations, confirm pricing and contract details, and resolve administrative queries.

• Broker Support: Provide day-to-day administrative support to Energy Brokers, assisting with customer paperwork, contract submissions and general sales administration.
• CRM and Data Management: Maintain accurate customer records, update CRM systems and ensure sales information is recorded correctly.

• Contract Tracking: Monitor the progress of quotations, contracts and customer applications, following up on outstanding documentation and keeping relevant parties informed.
• Customer Service: Respond professionally to customer enquiries by telephone and email, providing timely updates and ensuring a positive customer experience.

• Renewals Administration: Assist with tracking contract end dates, identifying upcoming renewal opportunities and supporting the renewal process.
• Compliance and Accuracy: Ensure contracts and supporting documentation meet internal procedures, supplier requirements and applicable industry regulations.

• Internal Collaboration: Work closely with the sales, operations and wider commercial energy teams to ensure the smooth running of daily processes.
• Process Improvement: Identify opportunities to improve administrative efficiency, record keeping and the overall customer journey.

Candidate RequirementsEssential Skills and Experience

• Previous experience in sales administration, sales support or general administrative role.
• Excellent organisational skills and a high level of attention to detail.

• Strong written and verbal communication skills, with a professional telephone manner.
• Confident using Microsoft Office applications and CRM systems.

• Ability to manage multiple tasks, meet deadlines and prioritise workloads effectively.
• A proactive approach to problem-solving, with the ability to work independently and as part of a team.

• A professional, customer-focused attitude and a willingness to learn new systems and processes.
• Reliability, accuracy and the ability to work effectively in a busy commercial environment.

Desirable Experience

• Previous experience within the commercial energy, utilities or energy brokerage sector.
• Familiarity with commercial gas and electricity contracts.

• Experience liaising with energy suppliers and managing contract documentation.
• Knowledge of energy contract renewals, pricing processes and supplier onboarding requirements.

• Experience using industry-specific CRM or energy broker software.

Ideal Candidate Profile

The ideal candidate will be an organised and dependable administrator who takes ownership of tasks and ensures that work is completed accurately and on time. They should be comfortable communicating with customers, suppliers and internal sales teams, and able to manage competing priorities without compromising on attention to detail.

Previous commercial energy experience would be advantageous; however, candidates from other sales administration or customer support backgrounds will also be considered if they demonstrate strong organisational skills, commercial awareness and the ability to learn quickly.

Working Hours & Location

Location: St Albans, Hertfordshire, fully office based

Employment: Full-time, permanent | Monday to Friday, 08:30–17:00 (40 working hours per week, excluding a 30-minute lunch break each day).

Salary & Benefits

Annual leave: 20 days per annum plus UK bank holidays, with 3 days of annual leave reserved for the Christmas shutdown.

Company pension scheme.

On-site parking.