Operations Supervisor
Machine translation — original language: Thai.Show original
- Plan and control daily tour operations and coordination to ensure smooth execution
- Manage and control the team's operations to ensure tasks are performed accurately and on time; develop workflows to increase efficiency
- Oversee all company tour areas (Bangkok, Chiang Mai, Phuket, and future expansion areas)
- Manage the allocation of vehicles, guides, boats, and business partners/Suppliers to be sufficient for the number of Bookings each day
- Coordinate and negotiate with Suppliers such as guides, vehicles, boats, and various Partners
- Source new Suppliers and create backup Suppliers to prevent issues of insufficient vehicles or guides
- Verify prices and control Supplier costs to remain within the criteria set by the company
- Oversee the service quality of vehicles, guides, and Suppliers
- Monitor and evaluate the performance of partners and guides, and implement corrective actions and improvements when problems are found
- Resolve immediate problems occurring during service, such as vehicle delays, missing guides, lost customers, Supplier cancellations, or other on-site issues
- Coordinate with Product, Accounting, and other related teams
- Summarize occurring problems, analyze causes, and propose preventive measures to avoid recurring issues
- Manage and control the customer service team, from receiving customer requirements, presenting programs and services, negotiating prices and conditions, to following up on sales until closing, as well as maintaining customer relationships and creating new business opportunities
Qualifications:
- Bachelor's degree or relevant work experience
- At least 2 years of experience in Operation management / Tour Operation / Transportation / Travel / Service Business / Logistics
- Experience in managing an Operation team will be given special consideration
- Skills in coordination and negotiation with Suppliers / Vendors
- Ability to solve immediate problems and make decisions well under pressure
- High sense of responsibility and ability to follow up on tasks until completion
- Ability to prioritize multiple tasks simultaneously
- Proficient in using MS Office / Google Workspace
- Ability to read and communicate basic English related to the job
- Able to travel to provinces or Bangkok as necessary
- Direct experience in tour companies, vehicle dispatching, guide dispatching, or Supplier management will be given special consideration