Planned Reviews Leader

Volkswagen Group Services is a company of the Volkswagen Group, oriented towards working for the Group's companies worldwide. We provide services in the areas of logistics, technology, engineering, quality, commercial services, human resources, communication, and administrative and financial services. We are focused on our customers' activities and assume the responsibility of performing them on their behalf. Volkswagen Group Services was founded in April 2001, in Wolfsburg, Germany, under the name AutoVision and was renamed Volkswagen Group Services in 2018. The new name reflects the strategic orientation of the Group, including its brands and companies. Currently, we have offices in seven European locations. And in 2023, we began South American operations, with our first headquarters in Brazil.

Responsibilities and duties

About the position: We are looking for a professional to lead strategic initiatives aimed at the development of the After-Sales business, acting in an integrated manner with the dealer network and various areas of the organization. This position will be responsible for driving programs, products, and actions that contribute to customer satisfaction, network strengthening, and sustainable growth of results.

Main responsibilities:

• Lead the development and management of programs, products, and initiatives aimed at the After-Sales business;
• Act in partnership with the dealer network, identifying opportunities and promoting solutions that add value to the operation;
• Plan and coordinate campaigns, events, training, and strategic engagement actions with the network;
• Monitor performance indicators, identifying opportunities for optimization and evolution of results;
• Ensure integration between different areas of the company, promoting alignment and efficient execution of initiatives;
• Conduct cross-functional projects, ensuring governance, quality of deliveries, and focus on the customer experience;
• Act as the main interface between Volkswagen do Brasil (VWB) and Volkswagen Group Services (VWGS), strengthening collaboration between teams and ensuring alignment of strategic objectives;
• Lead and develop the team, promoting a collaborative, high-performance, and professional growth environment;
• Manage relationships with internal and external stakeholders, building partnerships that support business evolution.

Requirements and qualifications

Requirements:

• Completed higher education in Administration or related areas;
• Intermediate English;
• Experience in team leadership and project management in the automotive segment;
• Experience in After-Sales, Business Development, Dealer Network, or related areas;
• Ability to act transversally, connecting different areas and conducting multiple initiatives simultaneously;
• Strong relationship, communication, and influence skills;
• Strategic profile, with business vision and orientation towards results;
• Flexibility, adaptability, and ease in navigating dynamic and constantly transforming environments.

Additional information

CLT hiring, in a hybrid model, with necessary presence in our office in the Jabaquara neighborhood, São Paulo/SP

Benefits:

• Vale Alimentação
• Vale Refeição
• Plano de Saúde Sulamerica
• Plano Odontológico Sulamerica
• Auxílio Creche
• Programa Bem-Estar (Wellhub/Gympass, Conexa and Psicologia Viva)
• Previdência Privada
• PLR
• Seguro de Vida
• Vale Transporte or Auxílio Mobilidade