IT Monitoring Manager M/F

Volkswagen Financial Services has been supporting the development of the Volkswagen Group brands - Volkswagen, Audi, Seat, Cupra, Skoda and Volkswagen Utilitaires - and their dealer networks for over thirty years. We thus play the role of a mobility vector for our end customers, individuals or businesses, by providing them with a complete range of financing and leasing solutions, as well as complementary services and insurance adapted to customer needs. In 2023, for the 4th consecutive time, we were certified "Great Place to Work" and are also ranked 18th in the Best Workplaces list. Find all the latest news from Volkswagen Financial Services on our LinkedIn space: https://www.linkedin.com/company/volkswagen-financial-services-france/mycompany/ Website: https://www.vwfs.fr/

As part of a new position creation, our DSI is recruiting an IT Monitoring Manager M/F.

Reporting to the IT Operations department, you will be in charge of the following missions:

I. You will implement IT monitoring

• You will steer monitoring operations and implement them
• You will define the relevant monitoring elements for the various components of the information system: applications, infrastructure, network, batchs, flows, API, schedulers…
• You will define the relevant monitoring elements with respect to the services of business users and customers
• You will participate in project and change reviews to allow for the integration of component and service monitoring
• You will define and evolve the KPIs related to IT monitoring
• You will communicate on the availability of components

II. You will manage incidents

• You will manage major incidents (Priority 1 and 2) and high-impact incidents
• You will participate in the resolution of major incidents with Headquarters
• You will manage payment and security incidents within the framework of DORA regulation
• You will participate in incident management to reduce impacts, as well as in problem management to reduce recurrence

III. You will industrialize operations

• You will participate in the industrialization of monitoring operations as well as the industrialization of reporting within the framework of monitoring
• You will define improvement areas to allow for the integration of monitoring into the service catalog

Profile sought You have a background in information systems, minimum Bac +4/5 level You have a minimum of 10 years of experience in IT monitoring steering within complex structures / steering 24/7 operations teams / incident management / reporting and institutional communication.

Key skills sought: IT monitoring steering / incident management / scheduler. You are customer-oriented and proactive. You speak English fluently.

Position based in Roissy-en-France or Villers-Cotterêts; teleworking possible up to 2.5 days per week on average