Manager DXL Service Management (m/f/d) (Application-Engineer/-Manager/in)

At Vodafone, we work every day on a better future. For a world that is better connected, more inclusive, and more sustainable. Because for us, technology is only as strong as the people who use it. Join us and let's shape the world of tomorrow together. Manager DXL Service Management (m/f/d) Job ID: 266779

As Manager DXL Service Management (m/f/d), you will take responsibility for the operation of the mission-critical microservice middleware platform DXL - the digital backbone of numerous Vodafone applications. In doing so, you will actively shape the technical roadmap, manage budgets, licenses, and security measures, and work together with DevOps, infrastructure, and security teams to ensure secure, high-performance, and future-proof platform operations. Whether it is incident management, audit preparation, or the integration of new tools for monitoring and automation - you will hold the reins and translate business requirements into sustainable solutions. What awaits you:

• As Manager DXL Service Management (m/f/d), you will take functional responsibility for the operation of the microservice middleware platform "DXL".
• You are responsible for the strategic further development of the microservice platform in terms of tools used for monitoring, alarming, logging, and security, as well as the planning and monitoring of the budget for application operations and thus its cost control and optimization, as well as license management.
• You manage change, release, and incident processes in close cooperation with DevOps, infrastructure, and security teams, coordinate internal and external resources as well as service providers, and ensure compliance with SLAs and KPIs.
• You are responsible for the implementation of cyber security measures, including security assessments and audit preparations, and you document and maintain application data in system inventory systems (ALFABET).
• You ensure the smooth, secure, and high-performance operation of mission-critical applications and monitor maintenance and troubleshooting in cooperation with Application Operations teams.
• You work closely with business units, project managers, and Enterprise Architecture to translate requirements into sustainable solutions.

What distinguishes you:

• Successfully completed (technical) university degree in computer science, engineering, mathematics, or natural sciences, or a comparable qualification.
• At least 8 years of professional experience in IT - ideally in Application Operations, Service Management, and/or software application development of a cloud-native microservice application platform in a corporate environment.
• Several years of experience in collaborating with and managing external solution partners, as well as sound knowledge of ITIL, Service Management, Lifecycle Management, and Cyber Security.
• Ability to lead and coordinate cross-hierarchical and/or international project teams, as well as strong communication skills at working and management levels.
• Structured, solution-oriented way of working and high degree of personal responsibility, as well as above-average skills in methodological, social, and leadership competencies.
• Business fluent English skills in speaking and writing (C1 according to GER).

This position can be held full-time or near full-time part-time (at least 30 hours).

Your strengths and experiences count. Diversity and equal opportunities are important to us. We welcome applications from people with disabilities and will give them special consideration if they are equally qualified.

We are filling this position at the Düsseldorf location for Vodafone GmbH or in Unterföhring for Vodafone Deutschland GmbH.

What we offer you:

• Flexibility: Hybrid Working enables you to work in the office or from your home office up to 3 days/week. Additionally, you can work in other EU countries and in an increasing number of non-EU countries for up to 20 days per year.
• Attractive compensation and pension scheme: In addition to your basic salary, you will receive performance-related bonus or commission payments and, with our pension plan, also a company pension scheme.
• Further education: You decide which of our learning and training programs you use to promote your individual development.
• Work-Life-Balance: Whether daycare, health & mindfulness programs, or gym: you flexibly shape your job and your private life. We support you. Also in the care of relatives.
• Discounts and additional benefits: As an employee, you receive special offers on all our products for mobile, landline, internet, and TV.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as diverse as our customers and our society. Whether ethnic origin, skin color, age, gender identity, sexual orientation, disability, religion, political affiliation, trade union membership, nationality, health status, social origin, or cultural background: at Vodafone, there is no place for discrimination. Together we can.