Bilingual Commercial / Administrative Agent - Remote

Bilingual Commercial Agent

We are looking for a Bilingual Administrative Agent to provide remote support to a company located in the United States, supporting customer service, appointment coordination, request follow-up, and daily administrative management.

Modality and schedule

Client country: USA Modality: Remote Salary $690 Full-time schedule: Monday to Friday from 7:00 a.m. to 5:00 p.m.

Job objective

Provide commercial, administrative, and operational support to the client, ensuring clear, organized, and timely attention through calls, CRM, internal systems, and communication channels defined by the company.

Main functions

• Handle incoming calls through the client's telephone system, following established communication and quality protocols.
• Provide clear and timely support to customers regarding services, requests, and status updates.
• Coordinate and manage appointments, including validation, confirmation, and rescheduling.
• Record, update, and maintain information in CRM, software, or the client's internal platforms.
• Follow up on requests and cases to ensure proper resolution and effective communication with the end customer.
• Channel and escalate requirements or incidents according to internal guidelines.
• Keep databases updated and customer records organized.
• Prepare basic management reports related to calls, appointments, incidents, and follow-up activities.
• Guarantee confidentiality and the proper handling of sensitive information.
• Provide operational administrative support for daily service management.
• Maintain continuous coordination and support to the team to ensure proper monitoring of assigned activities.

Profile requirements

• Functional or conversational English for customer service and administrative management.
• Experience in telephone service, administrative support, appointment coordination, or customer follow-up.
• Proficiency in CRM, databases, digital tools, or internal systems.
• Good oral and written communication.
• Organization, attention to detail, and follow-up capacity.
• Problem-solving attitude, proactivity, and service orientation.
• Availability to work part-time and, subsequently, assume full-time if the client requires it.

-Requirements-

Minimum education: Technical/Professional Education 2 years of experience Languages: English Age: From 25 years onwards Knowledge: Communication, Team Management, Database, Bilingual, Microsoft excel, Follow-up, Knowledge in insurance, Appointment coordination

Keywords:

demostrador, feriante, viajante, agent, representative, agente, representante, salesman, saleswoman, seller, vendedor, comercial, salesperson, administrative, casa, remoto, remote, teletrabajo, home