Global UX Researcher

Let us tell you about the team you will join

Toss's Global UX Researcher belongs to the UX Researcher chapter and works closely with organizations in charge of global markets within the Global Division, building Toss's global services based on an understanding of global users.

The UX Researcher chapter collaborates with all teams that need the voice of the user. We primarily work closely with product teams, and we do not work solely in a structure where we are commissioned for research; if we sense a problem within a service, we also propose solutions proactively.

Tasks you will perform upon joining

Identify problems faced by global users and deliver the user's voice, which Toss makers might miss, to the product.

Directly design and conduct user interviews and various UX research targeting global users.

Deeply understand the culture and user context of each country, and based on this, suggest the direction the product should take and points for improvement.

Investigate global user experiences using research methodologies suitable for the situation, such as Usability Testing (UT), In-depth Interview, Focus Group Interview (FGI), and surveys.

Collaborate closely with various makers such as global Product Owner and Product Designer to create competitive product experiences in the global market together.

Go beyond being a role that supports the product; propose and create better services together from the perspective of global users.

We want to work with someone who

Has experience discovering insights through research targeting global users in digital products and verifying them.

Can use the optimal research methodology suitable for the situation, including global user interviews, and can suggest the product's direction by effectively sharing research results with the team.

Possesses native-level English communication skills, and beyond simple language proficiency, has the communication skills to understand the culture and context of global countries and collaborate and persuade global users and various stakeholders smoothly for product improvement.

Please make sure to check

We mandatory review portfolios during the document review process.

In your portfolio, please specifically include practical projects where you directly designed and conducted research to improve global user experience. Academic research projects or side projects are not suitable as application examples.

It is good to explain in detail the process of how you set goals and in what way you conducted research, focusing on the process of Problem Definition - Hypothesis Setting - Research Design and Verification - Deriving Results. Please also talk specifically about what you learned during that process.

Since language proficiency is important for this position, an interview to verify English proficiency will be conducted following the document screening stage.

The journey to joining Toss

Document Submission > English Interview > Job Interview > Cultural Fit Interview > Reference Check > Compensation Negotiation > Final Offer and Onboarding