Senior Process Analyst - BPM

Working within the Telenet Corporate Development & Transformation Tribe

As a Senior Process Analyst, you help Telenet continuously improve the way it operates. You provide the insights, structure, and governance needed to understand how the organization works today and how it must evolve tomorrow.

By further expanding our Business Process Management practices, managing the enterprise-wide Process Landscape, and driving process improvement initiatives, you enable better decision-making, more effective transformations, and stronger business results.

You work at the intersection of strategy, operations, and transformation. You identify where change creates the most value and translate strategic ambitions into concrete and measurable improvements.

Additionally, you play a central role in anchoring process thinking and strengthening process ownership within the organization. In this way, you help Telenet increase its process maturity and be ready for the future.

Your key responsibilities as Senior Process Analyst

Further expanding Telenet's BPM capacity

• Defining and continuously refining BPM standards, methodologies, governance frameworks, templates, and best practices.
• Managing and continuously improving the enterprise-wide Process Landscape and the Process Heatmap.
• Evaluating process maturity and identifying opportunities to increase organizational effectiveness.

Stimulating a culture of process ownership

• Coaching, guiding, and supporting process owners, process analysts, and subject matter experts in the application of BPM practices.
• Promoting process thinking and continuous improvement as an integral part of daily operations.
• Setting up strong governance mechanisms that strengthen responsibility and ownership.

Leading and executing process improvement initiatives

• Analyzing, redesigning, and optimizing end-to-end processes within customer journeys, service delivery, network operations, and supporting business functions.
• Facilitating workshops and stakeholder discussions to create alignment around future process designs.
• Ensuring that process improvements lead to measurable business results and sustainable organizational value.

Connecting strategy, capabilities, and processes

• Working closely with our Enterprise Architect to translate strategic priorities and capability needs into process improvements.
• Identifying the process impact of business transformations, changes in the operating model, and strategic initiatives.
• Ensuring that the Process Landscape remains aligned with evolving business capabilities and organizational objectives.
• Contributing to traceability between strategy, capabilities, processes, and operational performance.

Supporting data-driven decision-making

• Developing insights that help management teams prioritize opportunities and transformation initiatives.
• Identifying gaps between current and desired process maturity and proposing achievable improvement roadmaps.

Challenging and connecting stakeholders

• Navigating complex stakeholder environments and facilitating decision-making.
• Acting as a trusted advisor for process-related issues and improvement opportunities within the organization.

Helping determine the strategic direction of the team

• Playing a key role in the further development of Telenet's BPM practice.

Our ideal Senior Process Analyst

You possess:

• A master's degree and at least 7 years of relevant experience in BPM, process consulting, or a similar role.
• Fluent knowledge of English; knowledge of Dutch and/or French is a plus.
• Experience in realizing end-to-end process transformations in complex organizations.
• Strong knowledge of BPM principles, frameworks, and methodologies (such as BPMN, Lean, and Six Sigma).
• Experience with process modeling and BPM tools (such as Signavio, ARIS, ...).
• Affinity with IT, network infrastructure, and telecom operational processes.
• Strong analytical thinking skills and excellent problem-solving abilities.
• The ability to combine a helicopter view with an eye for detail.
• Proven stakeholder management and communication skills.
• Interest in and knowledge of trends within BPM, process automation, and AI technologies.
• A collaborative mindset.
• Strong storytelling and presentation skills, aimed at all roles within the BPM framework.