Danish-speaking customer service representative for iZettle
ABOUT THE POSITION
Do you speak Danish and are you a social person who is passionate about helping people? Do you enjoy problem-solving and want to work within an exciting company? Perfect, then you are the person we are looking for!
Swesale is now seeking a cheerful customer service representative on behalf of a client. The client is located at Sankt Eriksplan in central Stockholm and works with handling customer inquiries via telephone and email regarding, for example, POS systems, payment solutions, or orders for iZettle. At our client's site, you will be met by happy and ambitious people with good service skills.
The position is full-time, ranging from 80-100%, and begins with paid training. The work is scheduled for both weekdays and weekends with a rotating schedule. As a consultant, you are employed by Swesale but have good opportunities for later employment with the client.
YOUR DUTIES
- Answer incoming calls and emails and help customers with their questions and concerns
- Ensure satisfied customers and deliver high-quality service
As an employee, you will work in pleasant premises in central Stockholm. Your duties will mainly involve receiving incoming emails and calls from existing customers, answering questions, and solving the problems they have with, for example, POS systems and payments. The position also includes some upselling where you present current offers to the customer.
Ensuring customer satisfaction by delivering high-quality service is of utmost importance to our client. Our client views its employees as a very important asset and therefore believes it is important to motivate them through various activities for employees both on and off the job. The position offers good development opportunities within the company.
YOUR PROFILE
We want you to:
- Like communicating via both speech and writing
- Be driven by helping other people
- Have an interest in technology and the desire to learn more (no prior knowledge required)
- Have problem-solving abilities
- Like collaborating with others
- Speak fluent Danish as well as have good knowledge of English
Furthermore, it is important that you are attentive, positive, and have a high work ethic. You are driven to work towards set goals and find it easy to collaborate. It is a merit if you have previous experience in a service profession, but we place the greatest emphasis on personal suitability.
APPLICATION
If you have any questions regarding the position as a customer support/customer service representative or want more information, please feel free to contact Sofie Mortensen at sofie.mortensen@swesale.se. This is a fun assignment at an exciting and developing workplace! Apply for the position today and you might be the next person we hire.
Welcome with your application!
Swesale Rekrytering & Bemanning is an authorized staffing company that works with leasing and recruitment. We are a niche specialist company within sales and marketing, which means our focus is on talent supply to sales-driven organizations. Swesale was founded in 2005, operates nationwide, and carries out over 450 recruitment assignments annually. All our recruitment consultants and consultant managers have extensive experience of having worked within sales and marketing themselves. Together with our qualified recruitment process, our networks, and powerful channels, we work quickly and effectively to ensure a selection of the market's best candidates.
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