IT Support Consultant – Stockholm

We are looking for a self-driven IT Support Consultant for a modern IT team where you will play a central role in daily support delivery. The role is suitable for you who enjoy working close to users, are technically strong within Apple-based environments, and prefer to work proactively with improvements and automation.

About the assignment 🔧 You will become part of an IT Enablement team responsible for creating a secure, efficient, and well-functioning IT environment. The Helpdesk function serves as the first point of entry for technical questions and operates through a shared, AI-based service desk. In this role, you will primarily take responsibility for more advanced support cases and act as technical support for others in the team.

We are looking for you who 👤 You have several years of experience in IT support or IT Operations and are accustomed to independently troubleshooting and solving more complex technical problems. You are service-oriented, communicative, and maintain structure even when ticket pressure is high. The role is practical and user-oriented and requires you to be able to work on-site in Stockholm five days a week.

Tasks 💻 Responsible for second line cases and more advanced technical troubleshooting.

Act as technical support for the helpdesk team and support more junior colleagues.

Handle the technical part of onboarding for new employees.

Prepare devices as well as configure accounts and permissions.

Manage local hardware throughout its lifecycle, including installation, inventory, repair, and return.

Identify recurring support issues and transform them into permanent solutions, documentation, or automation.

Contribute to improved support processes and higher quality in case management.

Mandatory requirements ✅ Approximately 3–4 years of experience in IT support, IT Operations, or equivalent.

Experience with modern Apple-based IT environments.

Good practical experience with macOS and Jamf.

Strong working knowledge of most of the following: Apple Business Manager, 1Password, Zoom, and Meraki.

Experience in independent technical troubleshooting and second line support.

Good communication skills and a clear customer and user focus.

Very good English in speaking and writing.

Ability to work on-site in Stockholm five days a week.

Merit requirements ⭐ Experience with AI-assisted or agent-based ITSM/service desk.

Experience with ServiceNow, Jira Service Management, or Freshservice.

Experience with AV and conference solutions, for example Neat or Zoom Rooms.

Experience with scripting or automation within IT support.

Experience in introducing, supporting, or coaching junior support employees.

Assignment information 📍 Location: Stockholm, on-site Extent: 100%, full-time Start: ASAP Period: 4–6 months Seniority: Mid-level Language: English, professional level Possibility of extension: Possibility of extension exists

Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company – quickly and efficiently. Our main focus lies within Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries. Despite being a relatively new player, we have already built trust with many of Sweden's largest companies and work both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us an obvious partner for companies that want to stay one step ahead in their recruitment.