Operations Customer Service – International Freight Forwarding Agency - Operations customer freight forwarding agency
Machine translation — original language: Spanish.Show original
We are looking for an Operations Customer to follow up on maritime and air import and export shipments.
Functions:
- Monitor FCL, LCL, and air cargo shipments: ETD, ETA, transshipments, arrival, and release.
- Review operational documents: BL/HBL, AWB, commercial invoice, packing list, and certificates.
- Coordinate with shipping lines, airlines, customs agents, warehouses, and carriers.
- Manage flyers, pickups, deliveries, and customs clearance follow-up.
- Provide timely status updates to customers and coordinate with the commercial area.
- Resolve operational incidents, delays, and extra costs.
- Handling of AI tools will be a plus: we use technology to streamline processes, tracking, and customer responses.
Requirements:
training in International Business, Foreign Trade, or related fields; minimum 6 months of experience; intermediate English and Office; knowledge of Incoterms and foreign trade.
-Requirements-
- Minimum education: Technician
- 1 year of experience
- Languages: English
- Age: From 22 years old
- Knowledge: Bls, Comercio exterior, Embarques, Importaciones, Logística internacional, Macros en excel, Negocios internacionales, Operaciones, Seguimiento
Keywords:
servicio, service, operations, operaciones, external, international, foreign, exterior