Customer Support Agent
What is worth knowing about SKELAR? It is a venture builder — in other words, a company that builds companies. With us, founders create consumer businesses that become leaders in global markets such as EdTech, Mental health, Petcare, FashionTech, and others.
Skelarians build tech products that receive recognition from Product Hunt, The Webby Awards, and thousands of positive reviews on TrustPilot. Overall, the tech products of our businesses are used by 10+ million people worldwide. All thanks to strong teams, because our specialists are the key value of SKELAR.
To enable professional realization, we have created an environment with expertise and unlimited opportunities — and we are looking for those who crave challenges.
We are currently looking for a Customer Support Agent
What do we offer?
— Implementation of your ideas and suggestions from the first day of work;
— Unlimited opportunities for development and growth: internal courses/schools/library, compensation for external educational courses and English language courses;
— Care for the physical and mental health of everyone: paid sick leave and 18 days of paid vacation per year;
— Possibility of salary review immediately after the probation period and every six months;
— Other perks: corporate Netflix/Grammarly accounts, discounts on products and services, teambuildings, corporate events;
What do we expect from you?
— Written Spanish (B2); English (B2+): please note that this item is first in the list, it is very important to us!
— Experience working with customers: via email, in chats, and/or in person;
— Initiative and organization: ****we encourage speaking up about problems and suggesting ways to solve them. We know how to take responsibility for achievements/fuckups and manage our working time during the shift;
— Desire to learn and develop in the IT field**: most team leads grew from Junior positions.
How exactly does the work go?
— Communicating with users in Ukrainian, English, Chinese, and Spanish via chats and emails regarding our websites and services;
— The shift is from 16:00 to 24:00;
— Transferring complex requests to other departments;
— We have a 30-minute break and an additional 1-2 opportunities to step away for 10-15 min during the shift, as well as meetings for team interaction to stay in tune;
At SKELAR, we have built an environment for professional self-realization:
- SKELAR Platform. This is the operational core of the venture builder that helps founders move faster from zero to one. Thus, business teams focus on the product — while 10+ teams within the Platform cover Legal, Finance, HR, Admin, Talent Acquisition, Employer Branding, IT, and others.
- Networking and knowledge sharing as part of the culture. Among our colleagues are co-founders who have launched more than one business, as well as the strongest specialists in the market. So, we have access to the necessary expertise at arm's length.
- Exclusive domain education. We have created our own training programs for teammates to choose from — from a 2-month school for beginner managers to intensives on AI and professional clubs for development, product management, etc.
- Impact on systemic aid to Ukraine. We have the SKELAR foundation, a charitable fund created by the Skelarians themselves — and thanks to every employee, we implement important social projects. For example, we founded the first accelerator for veterans in Europe https://veteranventure.skelar.tech/ and are forming a platform to support veterans at the state level.
- Ecosystem for productive work. Spaces have been created for Skelarians that inspire results — with their own gym, climbing wall, green zones in Bali, and libraries. In spaces where service, security, and comfort are synchronized with the growth pace of the teams, we get a wow-experience and work more effectively.
- Care for daily comfort. Breakfast, lunch, access to sports training in Kyiv or partial compensation for classes in Warsaw, medical insurance, paid business trips if the specifics of the role require such trips, corporate discounts from partners.
We will tell you more during our introductory meeting.
We invite you to build the next big everything at SKELAR together!