CUSTOMER SERVICE ANALYST PL - ENVIRONMENTAL/CHEMICAL
SGS is a Swiss Multinational, a world leader in Inspection, Verification, Testing and Certification; we are recognized for our quality and integrity. We are present in more than 140 countries, with 99,600 employees worldwide, and we have 2,650 offices and laboratories. Our team in Brazil has approximately 4,000 employees, distributed across the 5 business units, which are: Industries & Environment - Enabling safer, more sustainable and greener infrastructure, transport and industries. At SGS, we provide the world's most comprehensive range of integrated inspection, testing, certification and consultancy services, with cutting-edge technology and digital tools. Our global network of experts helps industry navigate a wide range of new standards, regulations and corporate responsibilities. Health & Nutrition – We work to enhance the safety, quality and sustainability of food, health and wellness products. Customers need to know that the food they consume, the medicines, cosmetic and hygiene products they use are safe and do not harm them. At SGS, we offer the widest range of testing, inspection and certification solutions for the agricultural science, food, health sciences, cosmetics and hygiene industries. Natural Resources – Enabling efficiency and sustainability in the agricultural, mining, oil, gas and chemical industries. Natural resources are essential for economic development and fundamental to everyday life. Our global network of experts offers support with laboratory outsourcing, commodity logistics, geochemistry, metallurgy, sustainability and market intelligence solutions to help reduce risks, make informed decisions and ensure integrity. Connectivity & Products – Enabling better and safer products and services. As the world becomes more connected, brands, manufacturers, retailers and governments must ensure the safety, quality and regulatory compliance of their products and services. We provide the world's most comprehensive range of inspection, testing, certification and consultancy services, with cutting-edge technology and digital tools. Our global network of experts offers support at all stages – from design, production and regulatory compliance to the import and export of goods. Business Assurance – Transforming businesses and enabling sustainable growth by enhancing knowledge, skills and processes through certification, supplier audits, sustainability assessments, consultancy and training. In an increasingly globalized economy, your organization must stay up to date with complex regulatory obligations, standards and best practices to reduce legal, financial and reputational risks. With the expertise and knowledge of our team, working with advanced processes and tools, we help organizations improve results, manage risks, comply with regulatory changes and adopt best practices, as well as empowering both independent professionals or in-company through the SGS Academy. We value innovation, excellence and collaboration in everything we do. We respect and support diversity in all its forms, prohibiting discrimination against any job candidate due to the individual's gender identity or expression, sexual orientation, visible and/or invisible disability, socioeconomic and/or multicultural origin, health conditions, age, religion, or any characteristics protected by law. We are proud to be an equal opportunity employer. If your values are integrity, entrepreneurial spirit and innovation, your place is here! Come be part of our team!.
Ensure a positive experience for customers, providing efficient support, resolving problems quickly and effectively, and maintaining clear and consistent communication between the customer and the company; Respect the company's health, safety and environment values; Customer service for SGS customers, responding to inquiries, complaints and requests by phone, email, chat or in person; Intermediating technical doubts between the laboratory and the customer; Initial level technical support for customers facing problems sending a sample, scheduling an operation or receiving a result; Register and document interactions with customers, identify and resolve customer problems; Register and document interactions with customers, identify and resolve customer problems in an effective and efficient manner; Collaborate with the interface between the customer and SGS with other internal teams such as commercial, sample receiving, laboratory, operations and OI, in order to support customer doubts, review proposals and related data between the customer and the company; Create the customer measurement bulletin through Excel control for the billing of the service provided; Conduct technical meetings with customers to address doubts or complaints; Receive suggestions, compliments and complaints from customers and proceed with the records pertinent to the quality management system and other developments; Providing feedback to the customer regarding the handling and closure of these records;
Completed Higher Education - Chemistry, Chemical Engineering, Environmental Engineering, Sanitary Engineering, Biology; Experience in service to environmental projects regarding water, effluents, waste; Driver's License B; Intermediate English;
What will you find at SGS? An environment of challenges with many opportunities for change and transformation.
Incredible opportunities for you, a passionate and motivated professional who wishes to be part of a dynamic team and contribute to the continuous success of our company.
Commitment to providing an inclusive and welcoming work environment for all.
A company with a strong commitment to health, safety and environmental responsibility. We ensure safe and healthy workplaces and protect the environment.
Integrity, quality and professionalism.
What do we offer? Benefits: Health plan; Dental plan; Life insurance; VA/VR; Transportation Voucher; Discount on some courses at SGS Academy. Partnerships: Discounts at Partner pharmacies;
Dr Aon 24h;
PAE – Employee Support Program;
Ticket Vantagens;
Movida;
Sesc;
A FIA - Fundação Instituto de Administração;
Cellep;
Open English;
Gympass;
Benup.
Work regime: CLT Working hours: On-site - Monday to Friday from 08:00 to 17:00.
Identified with it? Come be #SGS By participating in this recruitment & selection process, the candidate declares: To be in technical conditions to perform the work activities.
By sharing information, you confirm that it is completely truthful, and you are aware and agree that SGS is in compliance with Law No. 13.709/18, which provides for the Processing and Protection of Personal Data (LGPD). Therefore, by providing your consent for the sending of information, it is in line with SGS, respecting the aforementioned Legislation.
SGS - When you need to be sure.