Tour Management for Group Trips to Great Britain & Ireland (m/f/d), SERVICE-REISEN Heyne... (Office Clerk)

We are looking for: Tour Management Employee for Great Britain & Ireland (m/f/d - Full-time)

Making travel possible - with heart and mind! As a family-run company with over 50 years of experience, we know: travel connects. And this is exactly what is reflected in our corporate culture. Together we find solutions, support each other, and create a working environment in which professional and family life can be well reconciled. With around 170 employees, we are among the largest service providers in the European package tour sector.

You will coordinate all elements of our group trips to Great Britain & Ireland and, together with customers and partners, ensure smooth operations. As a central contact person, you will accompany our customers from order confirmation to the final call, thereby playing a decisive role in shaping the perception of SERVICE-REISEN.

Your Tasks

• Support and processing of travel processes during and after the trip/ during the booking process
• Development, consultation, and sale of (additional) travel services
• Communication and negotiation with our service providers in the destinations to obtain services and prices for the travel program
• Quality assurance for existing trips (in the sense of detailed planning)
• Support in complaint processing
• Close exchange with other internal functional areas
• Visits to target areas and service providers

Your Profile

• Completed commercial training or comparable studies, ideally experience in tourism or the group travel sector
• Very good English skills in spoken and written form, other languages an advantage
• Assertiveness as well as enjoyment of negotiating
• Independent, efficient, and careful way of working, even in stressful situations
• Strong communication and service-oriented personality with pronounced social competence and teamwork skills
• Good knowledge of common Office applications and MS Teams
• Interest in foreign countries, willingness to travel

What do we offer?

• Participation in departmental and company success
• Permanent contract
• Compatibility of family and career
• Flexible (and after training, also mobile) and independent working
• Subsidies for pension schemes, childcare, travel, and internet costs
• Payment of holiday pay
• Discounts with tourist partners
• Flat hierarchies and freedom to implement good ideas quickly and successfully
• Advancement and specialization opportunities within the company
• Attractive training and further education opportunities
• Regular team events
• Participation in Corporate Benefits
• Company bike leasing
• Free tickets for certain sporting events
• Employee referral program
• Free company parking
• Occupational health promotion and free drinking water
• Free e-charging stations for cars and bicycles
• Egym Wellpass

Do you feel addressed? We look forward to receiving your meaningful application via this portal.