Information Technology (IT) Coordinator / Advanced English Indispensable - Experience in Google Workspace

Information Technology Coordinator

We are looking for talent with experience in technical support, infrastructure, networks, and systems administration, capable of providing service to users nationwide and collaborating with regional teams in LATAM and UK.

Gross monthly salary starting from $20,000

We offer you:

• Benefits; Statutory Vacations, 15-day Christmas bonus based on average salary, Infonavit contributions, 25% vacation premium, Profit sharing (PTU), 100% IMSS registration.
• Life insurance for 12 months of base salary, with additional coverage for accidental death of 12 more months.
• FONACOT and INFONAVIT
• $3,000 bonus per person referred and hired to fill one of our vacancies in the operational area.
• Permanent contract with a 3-month probationary period
• We train you, certify you, and also offer you a career plan.

The person will be responsible for ensuring the continuity, stability, and security of technological services, as well as attending to user requirements, managing access and corporate platforms, and coordinating the operation of IT equipment and infrastructure.

Main responsibilities:

• Administer and follow up on the organization's technological platforms and corporate services.
• Manage the Google Workspace Admin environment, including creation and administration of accounts, groups, aliases, permissions, and security policies.
• Administer profiles, roles, and access in the corporate CRM and other business systems.
• Manage the processes for granting, revoking, and modifying employee access, ensuring information protection.
• Provide Level 1 and 2 technical support to employees nationwide and executive users in LATAM and UK.
• Attend to and follow up on incidents and requirements through the ticketing system, calls, and other service channels.
• Provide priority attention to executives and key users during technological contingencies.
• Administer and follow up on servers, internet services, landline telephony, and connectivity of regional offices.
• Coordinate the delivery, configuration, maintenance, and recovery of computing equipment and corporate smartphones.
• Maintain control of technological equipment inventory and documentation of responsibility forms.
• Coordinate corporate mobile telephony services and maintain communication with providers.
• Manage and maintain documentation and billing related to technology, telephony, and infrastructure providers.
• Monitor the operation of LAN/Wi-Fi networks in different locations.
• Perform configurations and maintenance of routers, switches, VPN, and corporate networks.
• Implement and follow up on cybersecurity best practices, including passwords, two-factor authentication (2FA), and equipment protection.
• Follow up on CCTV systems, monitoring, and technological security of the facilities.
• Participate in IT continuous improvement projects and sessions with regional teams.
• Document processes, incidents, and solutions to contribute to the continuity and improvement of technological services.

Requirements:

• Previous experience in Information Technology, technical support, infrastructure, or systems administration.
• Experience in Google Workspace administration.
• Knowledge of preventive and corrective maintenance of Windows and macOS equipment.
• Knowledge of corporate networks: routers, switches, VPN, LAN/WLAN.
• Experience in administration of users, profiles, and permissions in business systems or CRM.
• Knowledge of computer security and access management.
• Experience in inventory control and administration of technological equipment.
• Knowledge of corporate telephony and IT provider management.
• Advanced or bilingual English is indispensable, both oral and written, for communication with UK and LATAM teams. (Will be evaluated during the interview)
• Ability to prepare reports, handle tickets, and maintain professional communication in English.

We are looking for a person:

Autonomous, organized, and service-oriented, with the ability to solve problems and prioritize requirements according to their level of urgency. Someone who can communicate effectively with users, executives, and international teams, maintaining a collaborative and professional attitude.

They must also have the capacity to manage multiple activities simultaneously, from attending to technological incidents to the administration of equipment, providers, access, and infrastructure.

If you have experience in infrastructure, technical support, and systems administration, as well as an advanced level of English, this opportunity may be for you.

WHO ARE WE?

We are the world leader in pest control with a presence in 90 countries, 57,700 colleagues, and 4.9 million customers. Join our great team and build a career with us. We are a company that provides specialized technical services in Pest Control, protectors and caregivers of people, we improve the world and preserve our planet.

PRIVACY NOTICE

For us, the information of our employees and/or future or present candidates represents one of the most relevant elements for our operation, therefore it is treated confidentially and protected with various internal administration processes aimed at maintaining its security, in terms of what is established by the Ley Federal de Protección de Datos Personales en Posesión de los Particulares published in the Diario Oficial de la Federación on July 05, 2010 (hereinafter Law).

The company reserves the right to change this Privacy Notice at any time, making such modifications available to you through any of the following means: (i) announcements visible in our establishments, (ii) Personnel Administration office.-Minimum education: Higher education - Bachelor's degree 2 years of experience Knowledge: Problem solving, Technology Keywords: resident, person in charge, supervisor, assistant manager, responsible, coordinator, manager, captain, information, informacion