Senior Software Developer / 3rd-Level Support Engineer (m/f/d) 1708-189

🚀 Senior Software Developer / 3rd-Level Support Engineer (m/f/d)

Do you want to do more than just write code—do you want to find out why software actually causes problems?

Then this position might be exactly right for you.

We are looking for a Senior Software Developer / 3rd-Level Support Engineer (m/f/d) who gets to the bottom of complex technical problems, reproduces errors, analyzes logs, finds bugs, and develops sustainable solutions together with our development and QA teams.

In this role, you are the technical interface between customers, support, service, and development – and that is exactly where it gets exciting.

The Company / The Client

On behalf of our client, we are looking for a Senior Software Developer / 3rd-Level Support Engineer (m/f/d) in Jena, effective immediately. The company operates in the field of optical and mechanical modules and systems and has more than 5,000 employees. An exciting field of activity with great development opportunities awaits you. Work in an innovative company that is a market leader in its field and benefit personally from its know-how, its transparent and open communication culture, as well as its strong work-life balance and flexible working models.

🔍 Your Tasks

• You analyze complex technical customer problems and find out what is really behind them.
• You reproduce errors, systematically narrow down causes, and perform technical debugging.
• You analyze logs and system behavior, using tools such as LogViewPlus, for example.
• You investigate the interaction of software, interfaces, databases, and infrastructure – including in established or legacy systems.
• You create clear and technically sound bug reports for our development teams.
• You develop pragmatic solutions, workarounds, and technical concepts.
• You work closely with software development, QA, service, and support.
• You ensure that technical problems are communicated transparently and that escalations are driven forward in a targeted manner.
• You support international customers and colleagues – especially when a problem must be solved quickly.
• You continuously develop our support processes, tools, and documentation.
• You share your knowledge and develop best practices together with the team.

💻 What You Bring to the Table

• Degree in the field of computer science (m/f/d), software development (m/f/d), or comparable
• Several years of experience in B2B software support, ideally at the 3rd level
• Very good analytical skills and enjoyment in getting to the bottom of even complex error patterns
• Sound understanding of software architectures – including legacy systems
• Experience with interfaces, databases, and infrastructure
• Proficiency in debugging and log analysis
• Good to very good knowledge of C# and C++
• The ability to document technical matters in a structured, precise, and understandable manner
• Enjoyment in collaborating with different development teams and specialist departments
• Strong customer orientation and the ability to explain complex technical contexts clearly
• A structured and resilient way of working – even when dealing with several parallel and high-priority topics
• Flexibility when international colleagues or customers require technical support at short notice
• Very good teamwork and communication skills
• Good written and spoken English skills

🎯 What Awaits You

A position for people who do not view technical challenges as annoying tickets, but as exciting tasks.

You will work where support and software development meet. You will have the opportunity to dive deep into existing systems, truly understand causes, and create solutions together with the development teams.

If you enjoy analyzing, debugging, finding errors, and truly solving technical problems, we look forward to hearing from you.

👉 Apply now as a Senior Software Developer / 3rd-Level Support Engineer (m/f/d).