Project Manager Customer Care (m/w/d) 1511-32

🚀 Ready to lead international projects that truly make a difference?

Do you think strategically, act with a customer-oriented mindset, and want to shape innovation firsthand? Then this could be your next challenge.

🔍 We are looking for a Project Manager (Customer Care) who will be responsible for global after-sales projects in the field of Vision Correction for Extended Reality – from the initial idea to successful implementation.

The Company / The Client

On behalf of our client, we are looking for a candidate as Project Manager Customer Care (m/w/d) in Aalen, effective immediately. This is an ophthalmic company with several hundred employees, part of a group, and a leader in its field. An exciting field of activity awaits you with great development opportunities, where you can contribute personally and help shape and drive change. This is what you can expect from our client and your future employer:

Your Tasks

• Design, manage and lead international direct-to-consumer after-sales projects from inception to completion in the field of vision correction lenses for extended reality.
• Develop remorse returns, warranty and inspection processes, customer non-adapt investigation and remote troubleshooting procedures.
• Design and build up target operating models which includes footprint analysis for D2C customer support and care centers, including physical product inspection and in-house versus outsourcing analysis.
• End-to-end process integration for replacement order flow.
• Prepare and lead management decision papers and meetings for process approval, investments in IT infrastructure and organisation setup and customer care policy conditions.

Required Qualifications

• Master degree (m/w/d) in Business Administration, Supply Chain Management, or related field.
• Minimum 4 years working experience.
• Proven experience in business development & project management within D2C consumer goods sector and its related customer support and after sales processes.
• Excellent communication skills towards demanding external / internal stakeholders and senior management.
• Analytical and problem-solving skills.
• High degree of stress resilience and adaptability to changing environments and priorities.
• Fluency in English; proficiency in additional languages is a plus.

Has this job advertisement piqued your interest? Then apply to us now, stating the job number. Please prepare a cover letter in which you briefly address the job advertisement and your personal profile, along with a tabular CV and the references from your last two employers. Please also state your salary expectations and your notice period or availability. We look forward to your application!