Quality and Continuous Improvement Coordinator

About Netafim:

At Netafim, we work side by side with millions of farmers and communities around the world to address one of agriculture’s most pressing challenges: how to produce more food with fewer resources in an increasingly unpredictable environment. For more than 60 years, Netafim has been a global leader in precision irrigation, powered by people working across teams and geographies to bring together agronomy, engineering, data, and innovation.

Together, we help improve decision-making in the field and drive better outcomes across crops and climates — turning complexity into clarity and making agriculture more precise, efficient, and sustainable to enable farmers to grow more with less.

About Orbia:

Orbia Advance Corporation is a company driven by a shared purpose: to advance life around the world. Orbia operates in the Polymer Solutions, Building & Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Fluor & Energy Materials sectors. The five Orbia business groups have a collective focus on ensuring food and water security, expanding information access and connectivity, and advancing decarbonization and the energy transition with basic and advanced materials, specialty products, and innovative solutions. Orbia has a global team of over 22,000 employees, commercial activities in more than 100 countries and operations in over 50, with a strong U.S. manufacturing presence and headquarters in Boston, Mexico City, Amsterdam, and Tel Aviv. The company generated $7.6 billion in revenue in 2025. To learn more, visit: orbia.com

Purpose

Ensure customer satisfaction by guaranteeing the quality of products and services, timely handling of incidents, and the implementation of continuous improvements in processes through Lean Manufacturing methodologies.

Main responsibilities:

• Manage the analysis, monitoring, and closure of customer complaints, ensuring the effective implementation of corrective actions and continuous improvement of processes.

• Lead communication with suppliers regarding quality claims, managing corrective actions, cost recovery, and the issuance of credit notes when applicable.

• Implement and ensure compliance with Operational Excellence (OpEx) guidelines in Mexico, aligning local initiatives with the corporate strategy.

• Develop and provide training to operational and administrative personnel in Lean Manufacturing methodologies and tools, promoting a culture of continuous improvement and operational efficiency.

• Ensure the implementation and management of a comprehensive document control system (QMS), as well as establish a program for the review of procedures and policies to allow for their updating, seeking to streamline processes and activities without compromising controls, as well as standardizing the structure of formats, flowcharts, and authorization paths.

• Monitor, analyze, and report to the Operations and Corporate Directorings the performance of Quality and Continuous Improvement indicators, identifying improvement opportunities and ensuring compliance with established objectives.

Required Experience and Knowledge

• Administration, Industrial Engineering, International Business, or related field
• Quality Management Systems and Lean Manufacturing
• Project Management and Administration
• Operational Excellence, Customer Service, negotiation techniques
• ISO9001
• Between 3 - 5 years of experience in a similar position
• Advanced English

We welcome purpose-driven dreamers, doers, and builders, recognizing that it takes difference to make a difference. If you’re ready to bring your skills, talents, and perspective to moving your career, the company, people, and the planet forward, we’d like to hear from you.

We believe that every voice matters; every community deserves respect; and every challenge is an opportunity and united by empathy, we are stronger for our different perspectives. We are dedicated to building a more diverse, inclusive, and equitable workplace that supports the needs of all our employees regardless of their role, location, identity, and background.