Technical Specialist Pl
With approximately 5,000 employees and present in more than 80 countries worldwide, our teams provide leadership and expertise in the automotive industry and its dealer networks, providing value to the customer generated through eight solutions: Actionable Insights Consumer Engagement Distribution and Sales Perfomance Parts, Acessories and Service Performance Technical Information Warranty and Repair Efficiency Learning Solutions Diagnostic and Repair Enhancement Building trust since 1996, our reputation proves that we are the partner of approximately all vehicle brands on the market. Our talented employees help us exceed our ambitious goals year after year. If you identify with our business, take a look at our career opportunities.
MSX is looking for professionals with a completed Higher Education degree in Engineering. Mechanical, Mechatronics, Electronics, Electrical, Automotive, Production, and related fields. Also technologists in mechanical areas or related areas. If you want to be part of an innovative and results-oriented team, perhaps this is your opportunity. Here you will be responsible for: You will be responsible for responding to technical support tickets and support for parts issues. N1/N2 Level. If the problem requires more complex analysis, escalate to the automaker's representatives. You will work with a premium brand automaker in a hybrid format (about 70% of the time working from home). Responding to technical and parts tickets from dealerships in Brazil. (following objectives and response time SLAs depending on the type of ticket in days, hours, and number of interactions). Interaction with dealerships via the automaker's proprietary system, email, telephone, MS Teams. In-person visits and in-person support at dealerships for diagnosis and repair in complex cases. Reporting technical and product quality problems identified in the field to the automaker's internal areas. Providing technical support to dealerships and providing regular updates on the status of occurrences and tickets. Assisting in the preparation, issuance, and dissemination of service bulletins and technical information relevant to dealerships. Evaluating the reasons why dealerships are unable to repair vehicles with the available tools and assisting in the publication of information to support repairs. Providing assistance on topics related to workshop tools and equipment. Assisting in the preparation of technical defenses and information subsidies for cases for the automaker's legal and quality departments. Working together with technical and field specialists from Brazil and other countries to resolve vehicle problems.
Minimum of 5 years of experience in dealerships, mechanical workshops, and repair shops. Experience with support and resolution of technical vehicle cases in a vehicle dealership. Ease of communication and alignment with management. Great written and spoken communication with areas and people from various departments. Detailed, technical, and resilient profile to deal with complex cases. Subordination and respect for hierarchy. Intermediate English is necessary to conduct training in Brazil and abroad, read documentation and systems, participate in meetings, etc. Spanish, even if basic, is a plus. Active Driver's License (may be necessary to travel to a dealership)
Employment regime: CLT Workload: 40 hours per week; Work model: Hybrid (up to 3x per week in the office) – Morumbi - São Paulo/SP; What can we offer you? Fixed remuneration; Benefits: Medical insurance, Dental insurance, Life insurance, Flexible meal/food voucher, TotalPass, and partnership with educational institutions.
This vacancy is available for registration of people with disabilities or rehabilitated by the INSS. MSX is an equal opportunity company and encourages the application of qualified individuals, regardless of sex, race, disability, age, sexual orientation, gender, religion or belief, marital status, or maternity.