Sr. Messaging Specialist
With approximately 5,000 employees and present in more than 80 countries worldwide, our teams provide leadership and expertise in the automotive industry and its dealer networks, providing value to the customer generated through eight solutions: Actionable Insights Consumer Engagement Distribution and Sales Perfomance Parts, Acessories and Service Performance Technical Information Warranty and Repair Efficiency Learning Solutions Diagnostic and Repair Enhancement Building trust since 1996, our reputation proves that we are the partner of approximately all vehicle brands in the market. Our talented employees help us exceed our ambitious goals year after year. If you identify with our business, take a look at our career opportunities
MSX is looking for professionals graduated in Administration, Engineering or related areas. ., if you wish to be part of an innovative and results-oriented team, this might be your opportunity. Here you will be responsible for: Structuring the WhatsApp channel strategy for different brands; Identifying improvement opportunities in bot journeys and conversational flows; Planning, together with agencies, actions aimed at online and offline media campaigns, events, launches, retail, and loyalty programs, focusing on lead generation and conversion; Acting in partnership with the CRM, Digital Channels, Media, Content, Brand, Planning, Experience, and Commercial areas; Participating in product and project briefing meetings; Developing and presenting strategies to maximize the use of the WhatsApp channel; Planning, monitoring, and ensuring the execution of projects and initiatives; Seeking new technologies applied to the channel, such as Artificial Intelligence, Machine Learning, and Augmented Reality; Monitoring KPIs, preparing analyses, and generating insights for performance and conversion optimization.
Experience with CRM, digital channels, marketing automation, or conversational platforms; Experience in stakeholder, supplier, and agency management; Experience with performance analysis and data-driven decision-making; Knowledge of Excel, Power BI, Looker Studio (Google Data Studio), and data visualization tools; Intermediate English and Spanish is desirable; Degree in Engineering, Administration, Mechanical Engineering, Automotive Engineering, or related areas.
Employment regime: CLT Workload: 40 hours per week; Work model: Hybrid (up to 3x per week in the office) – Morumbi – São Paulo /SP; What can we offer you? Fixed remuneration; Benefits: Medical insurance, Dental insurance, Life insurance, Flexible meal/food voucher, TotalPass, and partnerships with educational institutions
This vacancy is available for registration of people with disabilities or those rehabilitated by the INSS. MSX is an equal opportunity company and encourages applications from qualified individuals, regardless of sex, race, disability, age, sexual orientation, gender, religion or belief, marital status, or maternity.