Front Office Manager - Mia Bacalar

We are looking to integrate a Front Office Manager into our team, with operational leadership, a guest-centric focus, and experience in the integral management of the reception area.

Job Objective

Plan, organize, and supervise the operation of the reception area and night audit, guaranteeing high standards of guest service, administrative control, and an exceptional experience throughout the entire stay cycle.

Main Responsibilities

• Supervise the complete guest process: check-in, stay, and check-out.
• Coordinate and lead the reception and night audit team.
• Control of cash drawers, billing, balancing, and administrative reports.
• Supervise the correct use of the hotel system (TCA).
• Attention and resolution of complaints, operational decision-making (upgrades, courtesies, room changes).
• Constant coordination with operational areas (housekeeping, maintenance, spa, and restaurant).
• Preparation of operational and night audit reports.
• Training, evaluation, and performance monitoring of the staff in charge.
• Foster suggestive selling (upselling and cross selling) from reception.

Requirements

• Bachelor's degree in Tourism, Hospitality, Administration, or related.
• Minimum of 2 to 3 years of experience in hotel reception.
• Previous experience in leadership or supervisory positions.
• Proven handling of the TCA system.
• Intermediate – advanced English (indispensable).
• Administrative knowledge: billing, closings, balancing, and reports.
• Schedule availability.

Key Competencies

• Leadership and team management.
• Excellent service attitude.
• Conflict management and decision-making.
• Assertive communication.
• Organization and working under pressure.
• Emotional intelligence and results orientation.

We Offer

• Base salary + KPI Bonuses
• Meals + Uniforms
• Transportation within Bacalar
• Statutory benefits.
• Opportunity for growth and professional development.
• Excellent work environment.
• Job stability in a growing company.

-Requirements-

• Minimum education: Higher education - Bachelor's degree
• 3 years of experience
• Languages: English
• Age: between 35 and 50 years
• Knowledge: Team management, Leadership, Conflict resolution, Audit, Personnel management, Reception, Guest services
• Driver's licenses: D

Keywords:

lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, receptionist, recepcionista