AFTER SALES ANALYST PL (SERVICE EXCELLENCE)

Have you ever thought about a company that cares about building the future of safe and sustainable mobility, for everyone who moves the world? Do you identify with principles such as: Passion, respect, integrity, and discipline? Do you value a corporate environment that offers equal opportunities with respect for diversity? If you answered yes to all these questions, know that this is Mercedes-Benz Caminhões & Ônibus!Learn more about this job opportunity, register your resume, and apply online, contributing to a responsible and innovative company.Responsibilities and assignmentsStrategy, Projects, Service Contracts, and Digital SolutionsDefine and continuously evolve the Service Contracts strategy (MB);Govern Service Contracts systems, processes, and tools, ensuring consistency and scalability;Develop digital solution strategies, including launches in new markets and support for scaling (of all brands);Drive Service Contracts performance and reporting, boosting profitability improvement initiatives (MB);Design and implement digital solutions and new business models for CSP (MB);Lead Service Contracts launches in new markets, coordinating between brands and stakeholders.Requirements and qualificationsWhat are the mandatory criteria for this role?Higher education in Business Administration, Engineering, or related areas;Advanced English (written and spoken);Availability for international travel as necessary;Comprehensive experience with truck portfolio, telematics, and data analysis;Experience with KPI frameworks, financial forecasting, and performance driving;Experience in multifunctional environments (Logistics, IT, Finance, Digital);Strong analytical skills with the ability to translate performance data into business actions;Familiarity with pricing governance, portfolio management, and profitability levers;Solid understanding of digital solutions, system landscapes, and data governance;Proficiency in management reporting tools and advanced Excel.What are the differential criteria for this role?Skills in data analysis and capabilities/experience in Machine Learning;Knowledge of SAP;Knowledge of Spanish and/or German languages.Additional informationBenefits: Medical Assistance;Discounts at Educational Institutions;Clube ADCMB;Discount on Car Purchases.Chartered Transport;Profit and Results Sharing;Private Pension;On-site Restaurant;Life Insurance;Food Voucher;WellHub.Work Location: São Bernardo do Campo-SP.