Teleoperator / Hotline Agent within Technical Functions M/F in Casablanca

Forvis Mazars is an international audit, tax, and advisory group. With over 40,000 employees present in about a hundred countries, we are among the Top 10 global firms. We do serious business... without taking ourselves too seriously. Being part of our teams means, above all, embracing your uniqueness and daring to share your ideas, in a working atmosphere that we invite you to discover. If you want to build your own career path and you love to take initiative, you are in the right place!

Do you want to join the Forvis Mazars Collaborative Team in Casablanca and contribute to the continuous improvement of our Atlas platform? Under the responsibility of the Atlas France Service Manager, you will be at the heart of our technical support system. As a teleoperator, your mission will be to answer user questions with efficiency and kindness. You will also be responsible for writing and following up on tickets related to incidents on our ticketing software, thereby ensuring a rapid and satisfactory resolution of the problems encountered. You will perform tests on the functioning of the Atlas platform to ensure an optimal user experience. Your role will also include participating in the preparation of reports on the use of the tool in France and user questions, thus allowing for the identification of areas for improvement. You will contribute to the writing and updating of user guides and documentation intended for other hotliners, thereby facilitating their daily work. Finally, you will actively participate in user support actions, helping them to get the most out of our platform.

You have a Bac +2 level of education and are used to being in contact with internal and external clients. You master the Office suite environment, particularly Excel, and are used to working in close collaboration with teams. You have a professional level of English allowing for both written and oral use to occasionally exchange with Anglophone users. You are rigorous, a good listener, capable of working in a team, and eager to learn. Process details Charline Courty is in charge of this recruitment and will be your point of contact throughout your process.